Veterinary Receptionist

VCA Animal Hospitals; Oregon; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking veterinary emergency hospital as a Client Service Representative! In this vital role, you will be the first point of contact for clients and their beloved pets, ensuring a welcoming atmosphere and managing appointments. Your exceptional customer service skills will shine as you educate clients on services and assist with administrative tasks. This position offers the chance to work in a collaborative environment, where your passion for animal care and commitment to client education will make a real difference. With competitive compensation and a comprehensive benefits package, this is an exciting opportunity to grow in the veterinary field.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Corporate Match

Tuition Support

Referral Bonuses

Free Mental Wellness Subscriptions

Vet Tech License Reimbursement

Paid Parental Leave

Qualifications

• Previous experience in customer service or veterinary setting preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Schedule appointments and manage patient check-ins/check-outs.
• Educate clients on hospital services and pet care.

Skills

Customer Service

Communication Skills

Multitasking

Computer Proficiency

Veterinary Knowledge

Education

High School Diploma

Tools

Scheduling Software

Job description

hwest Veterinary Emergency and Specialists is a 24-hour Animal Hospital located in Clackamas, Oregon. We are currently seeking experienced Client Service Representatives to join our team.

At VCA NWVS, we take our mission statement: "your pet’s health is our top priority and excellent service is our goal" very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Schedule: Full-time, We are seeking someone who is willing to work non-traditional hours of varying shifts – including nights, weekends and holidays.

Compensation : $ 21/ hr, Starting range is determined by skill set and years of experience in the field.

Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements:

• Excellent oral and written communication skills.
• Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
• Ability to sit at a work station for long periods of time.

Benefits

As a member of the VCA family, eligible full-time employees will be rewarded with a comprehensive benefits package, including:

•Access to the people and financial resources of a large veterinary community

•Leadership opportunities

•Career development programs

•Opportunities to give back through strong Shelter partnerships and VCA Charities

•Tuition support and sponsorships

•Vet Tech license reimbursement

•Free mental wellness subscriptions

•Referral bonuses

•Competitive wage

•Medical, dental & vision insurance

•Life, long and short term disability insurance included

•Paid parental leave

•Paid vacation and sick time

•401(k) with corporate match

If you are interested in providing compassionate veterinary care with an easy-to-love team, apply today! We look forward to speaking with you.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.