Veterinary Receptionist

Advanced Animal Hospital Group; Garden City (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in veterinary care is seeking a dedicated Veterinary Receptionist to join their compassionate team. This part-time role offers the opportunity to grow into a full-time position, providing essential support in delivering exceptional client experiences. You will be the first point of contact for clients and their pets, ensuring a welcoming atmosphere and managing inquiries with professionalism. If you are passionate about animal care and thrive in a dynamic environment, this role is perfect for you!

Benefits

Supportive team environment

Opportunities for growth

Work-life balance with a flexible schedule

Qualifications

• Demonstrated commitment to core values.
• Ability to handle emotional situations with tact.

Responsibilities

• Greet clients and pets with a positive attitude.
• Answer phones and schedule appointments efficiently.
• Handle payments and explain invoices clearly.

Skills

Exceptional phone etiquette

Strong multi-tasking abilities

Attention to detail

Computer skills

Team-oriented mindset

Ability to thrive under pressure

Education

High school diploma or equivalent

Tools

Multi-line phone system

Computer software for scheduling and records

Job description

Overview

Morrison Animal Hospital has an exciting opportunity for

Veterinary Receptionistto join our team!

We understand that a pet is part of the family. Our goal is to provide each one with a long, healthy, and happy life. The day your pet enters our hospital, it becomes part of our family too. From new puppies and kittens to graying seniors, we are there every step of the way. Our comprehensive suite of veterinary services ensures that every aspect of their wellbeing is given the excellent care they deserve.

Our hospital features a newly renovated lobby and rooms and is supported by a dedicated staff of 18. This part-time position has the potential to grow into full-time if desired. We are seeking a motivated individual with a growth-minded mindset who is passionate about providing exceptional client experiences!

Location: 33607 Ford Road, Garden City, MI 48135

Shift Details: This is a part-time position (under 30 hours/week) working Monday - Saturday with varying hours.

Pay Range: $15.00 - $17.00/hour (based on experience)

What We're Looking For:

Exceptional phone etiquette

Strong multi-tasking abilities

Efficiency with a keen attention to detail

Experience not required but preferred

Proficient computer skills

Team-oriented mindset

Ability to thrive under pressure

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.