Veterinary Receptionist

Western Veterinary Partners; Newark (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Newark Veterinary Hospital is seeking a Client Service Representative to join their reception team. The role involves scheduling appointments, providing customer service, and ensuring a welcoming atmosphere for clients and their pets. Candidates should have 2+ years of veterinary experience and strong multitasking skills. This is a full-time position with benefits, including medical, dental, and vision insurance, as well as pet care discounts.

Benefits

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

Paid time off in accordance with site policy and applicable law

401k options

Pet care discounts

Qualifications

• 2+ years of veterinary experience required.
• Cornerstone experience is highly preferred.

Responsibilities

• Schedule and manage flow of appointments.
• Provide empathetic customer service while multi-tasking.
• Process financial transactions and answer inquiries.

Skills

Multi-tasking

Client communication & education

Computer skills

Phone etiquette

Job description

Newark Veterinary Hospital is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with availability needed Monday-Friday. No weekends!

Full-time benefits and compensation**:

• Compensation: $15-17 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• 401k options
• Pet care discounts

Minimum qualifications and skillset:

• 2+ years of veterinary experience required
• Cornerstone experience is highly preferred
• Proficiency in the following skills:
  • Multi-tasking
  • Client communication & education
  • Computer skills
  • Phone etiquette

Newark Veterinary Hospital, proudly the only AHAA-Accredited clinic in Newark, is a trusted provider of high-quality veterinary care for pets in our community. With a team of compassionate and skilled professionals, our hospital offers a wide range of services, including wellness exams, vaccinations, advanced surgery and dental care. We treat cats, dogs, and small animal exotics (rabbits, reptiles, avians). We have a open-minded team that is serious about our medical practice, and all our team members contribute to hospital responsibilities. Our team takes a personalized approach to each animal's care, ensuring that every pet receives the attention and treatment they deserve. Our motto is "Your Other Family Doctor" because we believe that pets are truly part of the family. If you like to provide high-quality care while working with a fun team, apply today!

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.