Overnight Veterinary Receptionist

Twyford Law Office; Conshohocken (Montgomery County); On-site; USD 10,000 - 60,000; Full time

Job description

BluePearl Pet Hospital is hiring for an Overnight Veterinary Receptionist!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shifts: Overnight, (6:00PM - 6:00AM), Thursday-Saturday

At BluePearl Pet Hospital, our Veterinary Receptionists are vital to the success of our hospital. You will be the first BluePearl Associate that clients see, ensuring each client receives the care and attention they need. You must be able to remain calm and compassionate in emotionally challenging situations.

As a Veterinary Client Service Representative:

• Greet clients warmly and make friendly eye contact upon entry.
• Maintain a friendly smile, strong eye contact, and an approachable demeanor.
• Be a compassionate listener.
• Speak clearly, slowly, and calmly both in person and on the phone.
• Assess clients' needs and the pet's condition upon arrival.
• Determine emergency status (stat vs. standard).
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm appointments and provide clients with accurate preparation instructions.
• Offer emotional support and resources to grieving clients discreetly and compassionately.
• Handle pet remains with care, ensuring a complete and compassionate process.

Why BluePearl?

• We are passionate about pets, offering Trupanion pet insurance and discounts on treatments, procedures, and food.
• We support growth through talent development programs and leadership workshops. Our associates have opportunities to advance their careers within Mars Veterinary Health.
• We prioritize continuous learning with annual education allowances, free sessions, our own BluePearl University, and access to over 2,000 medical journals.
• We have regional licensed social workers to provide guidance on maintaining a healthy work-life balance in a fast-paced environment.
• We foster a family-like culture focused on teamwork and remarkable pet care.

BluePearl is committed to diversity and equal opportunity. We do not discriminate based on race, color, religion, sex, age, disability, or other protected characteristics. Accommodations are available upon request during the application process. We are a drug-free workplace.