Overnight Veterinary Receptionist

Northwest Veterinary Hospital; Conshohocken (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

BluePearl Pet Hospital is seeking an Overnight Veterinary Receptionist who excels in customer service and compassionate support. In this role, you will manage first impressions in a fast-paced environment, ensuring clients and their pets receive the utmost care. Suitable candidates will have strong communication skills and the ability to stay calm in emotional situations.

Benefits

Trupanion pet insurance

Discounts on pet treatments and food

Annual continuing education allowances

Access to training and medical journals

Support for work-life balance

Qualifications

• Excellent customer service skills.
• Ability to remain calm under pressure.
• Compassion in emotionally challenging situations.

Responsibilities

• Greet clients warmly and assess needs upon arrival.
• Handle emergency status determinations.
• Provide emotional support and accurate appointment information.

Skills

Customer Service

Compassionate Listening

Communication

Job description

BluePearl Pet Hospital is hiring an Overnight Veterinary Receptionist!

Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shifts: Overnight, (6:00PM - 6:00AM), Thursday-Saturday

At BluePearl Pet Hospital, our Veterinary Receptionists are essential to the success of our hospital. You will be the first BluePearl Associate that clients see, ensuring they receive the care and attention they need. You must be able to remain calm and compassionate in emotionally challenging situations.

As a Veterinary Client Service Representative:

1. Greet clients warmly and make friendly eye contact upon entry.
2. Maintain a friendly smile, strong eye contact, and an approachable demeanor.
3. Be a compassionate listener.
4. Speak clearly, slowly, and calmly both in person and on the phone.
5. Assess each client's needs and the pet's condition upon arrival.
6. Determine emergency status (stat vs. standard).
7. Respond to non-patient calls or visitors and connect them to the appropriate team member.
8. Confirm all appointments and provide clients with accurate preparation information.
9. Offer emotional support and resources to grieving clients discreetly and compassionately.
10. Handle pet remains with care, accuracy, and compassion, acting as a liaison with service agencies.

Why BluePearl?

• We are passionate about pets. We offer Trupanion pet insurance and discounts on pet treatments, procedures, and food to our associates.
• We support your growth. Our technicians are leveled by skillset and promoted as they gain experience. We focus on developing leaders through talent development and leadership programs. As part of Mars Veterinary Health, our associates have many career advancement opportunities.
• We value continuous learning. We provide annual continuing education allowances, free sessions, BluePearl University training, and access to over 2,000 medical journals.
• We have a regional licensed social worker available to provide guidance and support for maintaining a healthy work-life balance in our fast-paced environment.
• We foster a family-like culture, working together to lead the industry with remarkable pet care.

BluePearl is committed to diversity and equal opportunity employment. We consider all applicants without regard to race, color, religion, sex, age, disability, or other protected characteristics. Accommodation requests during the application process are available upon request. We are a drug-free workplace.