Veterinary Receptionist

BluePearl; Southfield (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a passionate team at an innovative pet hospital where your customer service skills can shine! As a Client Service Coordinator, you'll be the first point of contact for clients, providing compassionate support and guidance in a collaborative environment. This role offers flexible shifts and the opportunity to grow within a nurturing culture that values teamwork and exceptional pet care. With benefits like pet insurance and continuous learning opportunities, you can make a real difference in the lives of pets and their owners. If you're ready to be part of a family-like team dedicated to excellence, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Flexible Schedules

Pet Insurance Discounts

Career Advancement Opportunities

Continuous Learning Support

Qualifications

• Excellent customer service skills with a compassionate approach.
• Ability to handle emotionally challenging situations calmly.

Responsibilities

• Greet clients and assess their needs upon arrival.
• Communicate clearly and provide emotional support to clients.
• Confirm appointments and direct non-patient inquiries appropriately.

Skills

Customer Service

Compassionate Communication

Emotional Support

Problem Solving

Education

High School Diploma

Experience in Veterinary Medicine

Job description

BluePearl Pet Hospital in Southfield, MI is hiring extraordinary Client Service Coordinators!

Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

This position offers flexible shifts including: 10am - 6pm, 2pm - 10pm, and 9pm - 5am.

If you seek an opportunity with a team that inspires growth in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Client Service Coordinators are vital to our hospital's success. You will be the first BluePearl Associate that clients see, ensuring each client receives the care and attention they need. You must be able to function calmly and compassionately in emotionally challenging situations.

As a Client Services Coordinator, your responsibilities include:

1. Greeting clients warmly and making friendly eye contact upon entry.
2. Offering a friendly smile, maintaining strong eye contact, and displaying an approachable demeanor.
3. Listening compassionately to clients.
4. Communicating clearly, slowly, and calmly in person and on the phone.
5. Assessing clients and pets upon arrival to determine needs and condition.
6. Determining emergency status (stat vs. standard) for arrivals.
7. Responding to non-patient calls or visitors and directing them appropriately.
8. Confirming appointments and providing clients with preparation instructions.
9. Offering emotional support and resource materials to grieving clients discreetly and compassionately.
10. Serving as a liaison during pet remains handling, ensuring a complete and respectful process.

Why BluePearl?

• We are passionate about pets, offering Trupanion pet insurance and discounts on pet treatments and supplies.
• We promote growth through skill leveling and leadership development programs, with opportunities for career advancement within Mars Veterinary Health.
• We support continuous learning with annual education allowances, free sessions, and access to BluePearl University and extensive medical journals.
• We prioritize your health and well-being by providing medical, dental, vision, and life insurance, flexible schedules, 401k, paid time off, and support from a regional licensed social worker.
• We foster a family-like culture committed to teamwork and exceptional pet care.

Equal Opportunity Employment

BluePearl is committed to diversity and equal opportunity. We consider all applicants without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship, sexual orientation, gender identity, veteran status, or any protected characteristic. Accommodations are available during the application process upon request. We are a drug-free workplace.