Veterinary Receptionist

Middlesex-Veterinary-Center; Littleton (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Middlesex Veterinary Center is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients. The role emphasizes clear communication, extreme organization, and a passion for animal care.

As part of a dedicated team, you will greet clients and their pets, manage appointments, process payments, and answer inquiries. We offer a supportive work environment and a comprehensive benefits package including medical, dental, and vision insurance.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Multitasking

Organizational skills

Calm under pressure

Job description

Middlesex Veterinary Center is hiring a full-time front-desk receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $18 - $21 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: Full-time position with a mix of morning (8:00 AM – 2:00 PM) and afternoon (12:00 PM – 7:00 PM) shifts, occasional full-day shifts ( 8:00 AM - 5:00 PM or 9:00 AM – 7:00 PM), and every other Saturday morning.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Middlesex Veterinary Center

Middlesex Veterinary Center is a full-service small animal veterinary hospital where we understand the special role your pet plays in your family. We are dedicated to becoming your partner in your pet's health care and it is our commitment to provide quality veterinary care and sound advice throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical, dental, and surgical care as necessary during his or her lifetime.