Veterinary Receptionist

Vetpracticepartners; Kirkwood (MO); Ibrido; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

Paid time off

401(k) plan for full-time employees

Employee pet discount

Descrizione del lavoro

Fox Creek Veterinary Hospital - Kirkwood is seeking a skilled full-time Veterinary Receptionist to be the primary contact for clients and their pets. The role emphasizes proactive client care, accurate records, and compassionate communication in a clinical setting.

Responsibilities include greeting clients, managing a multi-line phone system, handling payments, and coordinating with the veterinary team to ensure smooth patient flow, with an emphasis on sensitive conversations and high-quality

Competenze

• 1 year of veterinary receptionist experience preferred.
• Experience with multi-line phone systems and front desk operations.
• Knowledge of veterinary terminology and vaccination protocols is a plus.
• Proficiency in appointment scheduling, records management, and payments.

Mansioni

• Greet and check in clients and patients; verify/update medical records and appointment details.
• Answer and manage a multi-line telephone system; respond to scheduling and prescription inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR/PIMS data entry and organize reception area.
• Coordinate with veterinarians and staff to ensure smooth patient flow.
• Maintain reception area cleanliness and a positive client experience.

Conoscenze

Customer service

Phone system management

Appointment scheduling

EMR / PIMS data entry

Verbal & written communication

Strumenti

Cornerstone

Descrizione del lavoro

Fox Creek Veterinary Hospital at Kirkwood is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too

Salary

$18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full-time position with scheduled shifts Monday through Sunday between 7:00 AM and 8:00 PM. The schedule includes rotating evening, weekend, and holiday shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone is preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Kirkwood, MO

At Fox Creek Veterinary Hospital - Kirkwood, our doctors, technicians, and staff are eager to assist with all of your pet and horse care needs. We offer high standards of progressive medicine, advanced surgery, and compassionate care, with appointments available both at our welcoming hospital facility and at your house or farm.