Veterinary Receptionist

Veterinary Practice Partners; Wildwood (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Fox Creek Veterinary Hospital in Wildwood, MO seeks a skilled Veterinary Receptionist for full-time front-desk duties. You will be the primary contact for clients and patients, balancing administrative precision with warmth in diverse interactions.

Expected responsibilities include greeting clients, managing calls, processing payments, and maintaining EMR/PIMS. The role requires empathy, composure, and strong communication with a passion for animal care.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet).
• Knowledge of veterinary terminology, vaccination protocols, and basic procedures.
• Proficiency in appointment scheduling, multi-line phone handling, records management, and payments.
• Strong customer service, communication, and conflict-resolution skills.

Responsibilities

• Greet and check in clients and patients, verify and update records, and confirm appointments.
• Answer a multi-line phone system and handle scheduling, refills, and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR and PIMS data entry and coordinate with team for smooth flow.
• Keep reception area clean and welcoming, supporting a positive client experience.

Skills

Veterinary receptionist

Customer service

Phone handling

Communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

PIMS

Job description

Fox Creek Veterinary Hospital at Wildwood is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary:$18 - $20 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Wildwood, MO

Fox Creek Veterinary Hospital was founded in October 2000 with the mission to provide the very best care combined with the latest and most up-to-date facilities and equipment. Our staff, as a team, is dedicated through continuing education and compassion to provide our patients with the level of care we would demand for our own pets.

As anAAHA-Accredited practice, these principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day.

We are happy to see Canine, Feline, Equine, and Pocket Pets!

#CSR