Veterinary Receptionist

Veterinary Practice Partners; Parker (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Sign-on bonus

Job summary

Parker Center Animal Clinic is seeking a veterinary receptionist to greet clients, manage appointments, and handle payments with empathy and accuracy. You will update medical records, coordinate with the care team, and ensure a smooth patient flow in a busy clinic environment.

AAHA Accredited and Cat-Friendly Practice, offering a comprehensive benefits package and a sign-on bonus. This full-time role requires strong communication and animal-handling skills.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Appointment scheduling

EMR data entry

Multi-line phone management

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary

$19-$22 per hour, determined by the candidate's skills, experience, and qualifications. $500 Sign on Bonus! ($250 paid out after 90 days and $250 paid out after 6 months)

Schedule

Must be available Monday through Friday (between 6:30AM - 6:30PM) with occasional rotating Saturday (7:30AM-2:30PM). Candidates must be able to work 4 days per week, 10 hour shifts.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Parker Center Animal Clinic

Parker Center Animal Clinic believes in giving the best care to our best friends. At PCAC you have the opportunity to give compassionate, high-quality care to clients and patients who enjoy the relationships we build with them. We are an AAHA Accredited and a Cat-Friendly Practice so you know you will get to practice great client and patient care with us!