Veterinary Receptionist

Veterinary Practice Partners; Independence (MO); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Job summary

An established industry player is seeking a dedicated Veterinary Receptionist to be the welcoming face for clients and their pets. This full-time position emphasizes exceptional customer service in a fast-paced environment, where you'll play a vital role in ensuring smooth operations at the veterinary practice. You'll be responsible for greeting clients, managing appointments, and providing support to the veterinary team. With a comprehensive benefits package and a focus on work-life balance, this opportunity is perfect for individuals passionate about animal care and client education. Join a team committed to delivering high-quality veterinary services and making a difference in the lives of pets and their owners.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Greet clients and pets, manage appointment sign-ins, and confirm details.
• Handle payments, schedule appointments, and answer client inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Veterinary Terminology

Education

Experience as a Veterinary Receptionist

Job description

Three Trails Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our mission to provide high-quality care with an emphasis on educating clients in best practices to keep pets happy and healthy year-round, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $15.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Three days a week: 7:00/8:00 AM - 6:00 PM and Every other Saturday

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Three Trails Animal Hospital
Three Trails Animal Hospital is a full-service companion animal hospital that provides a complete list of clinical services for the benefit of your family pets. We serve the dogs, cats, exotic critters and their owners of the Independence, MO region with dependable veterinary care and outstanding client service in a modern and fully-equipped veterinary facility.

Apply for this job