Veterinary Receptionist

Vets for Pets; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Veterinary Receptionist to join their team. This full-time role involves providing exceptional service to clients and their pets, ensuring a welcoming atmosphere and smooth operations in the practice. You'll be the friendly face that clients trust, managing bookings and payments while delivering guidance and support. If you have a passion for service and love for animals, this is your chance to make a meaningful impact in a vibrant environment. Join a company that values diversity and encourages you to be yourself while contributing to the community.

Benefits

20% discount at Vet Group

Discounts and cashbacks

In-house career development opportunities

Pension plan

Holiday allowance

Qualifications

• Experience in a receptionist environment, preferably veterinary.
• Ability to handle various client situations with empathy.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage payments and future bookings confidently.
• Coordinate the smooth running of the practice's day-to-day routines.

Skills

Client Service

Computer Literacy

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Experience in Veterinary Reception

Tools

Online Booking System

Job description

Join to apply for the Veterinary Receptionist role at Vets for Pets

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Join to apply for the Veterinary Receptionist role at Vets for Pets

Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Ilford practice.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.

Your great client service during a client’s visit will ensure their satisfaction and that they leave knowing they have received exceptional service, looking forward to their next visit.

You will greet each client, offer support, guidance, and expertise, manage payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full-time role working 40 hours a week. Your shifts will be as follows:

• One week of 9-5 Monday to Friday
• One week 11:30am -7:30pm
• 1 in 3 weekends, with a day off the week after

The Attributes Required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

You are calm, attentive, and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can handle various situations, from comforting a client who has bad news about their pet to sharing in the joy of a puppy’s first visit to the vet.

Your personality is infectious, creating a welcoming and friendly atmosphere in the practice.

Ideally, you will have some previous experience in a receptionist environment, preferably veterinary.

In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.

Benefits

In return, we offer benefits such as 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Pets see people—they aren’t biased or discriminatory. We value and respect differences in all forms. Our goal is to reflect the diversity of the communities we serve, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you believe you can make a unique contribution through your values and behaviors, we want to hear from you!