Veterinary Receptionist

Veterinary Practice Partners; Florida; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and 401(k)

Professional development

Job summary

Watson's Friends Animal Hospital in Florida is seeking a skilled veterinary receptionist to be the first point of contact for clients and patients. The role blends administrative precision with warmth across a range of interactions, including emotionally sensitive situations such as euthanasia scheduling.

Candidates should have at least 1 year of front-desk experience, familiarity with veterinary management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet), and strong

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software including Cornerstone/Avimark/ImproMed/eVetPractice/ezyVet preferred.
• Strong customer service skills and ability to handle high-volume client relations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system with inquiries about scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups at check-out.
• Communicate medical information and care instructions with compassion, including end-of-life discussions.
• Maintain EMR accuracy and timely data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay messages and manage patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Skills

Customer service

Front desk operations

Multi-line phone handling

EMR data entry

Verbal & written communication

Animal handling (various sizes)

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Watson's Friends Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $16.00-$20.00 per hour dependent on skills and experience

Schedule: Monday- Friday 9AM-7PM, Thursdays off, Every other Saturday

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Watson's Friends Animal Hospital

Our practice has state of the art technology and Surgery Suite as well as comfortable exam rooms and treatment areas. Located off Moccasin Wallow Road in Gateway Commons Shopping Center on Buffalo Road, near Publix Market.

Inspired by their beloved fur baby Watson, a Labrador Retriever, Watson's Friends Animal Hospital was chosen as the perfect name for this new center of care and wellness for pets. Now the family has expanded to include a new fur baby, Walter. They can’t wait to meet and greet you when you visit our hospital!

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