Experienced Veterinary Receptionist

Innovetive Petcare; Lewisville (NC); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Pet care discounts

Continuing education

Career growth opportunities

Descripción de la vacante

Animal Hospital of Lewisville in Lewisville, NC seeks an experienced Veterinary Receptionist to join our close-knit team. If you excel at customer service and enjoy building relationships with pet owners, this is a great fit.

Responsibilities include greeting clients, answering phones, scheduling, maintaining records, handling payments, and supporting the flow of daily hospital operations. Candidates must have at least two years of veterinary hospital experience and strong client-facing skills.

Formación

• Two years of veterinary hospital experience required.
• Strong client-facing skills and ability to interact with pet owners.

Responsabilidades

• Welcome clients and patients with professionalism and empathy.
• Answer multi-line phones and coordinate client communications.
• Schedule appointments and manage check-in/check-out; support hospital flow.
• Maintain accurate medical records and client information.
• Process payments, provide estimates and answer billing questions.
• Coordinate with veterinarians, technicians, and assistants to support care.
• Address client concerns professionally to create a positive experience.
• Support prescription refills, medical record requests, and daily admin tasks.

Conocimientos

Customer service

Client communication

Relationship-building

Organization

Multitasking

Billing discussions

Teamwork

Adaptability

Herramientas

Practice management software

Descripción del empleo

Experienced Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Lewisville, North Carolina

Compensation: $14.00 - $20.00 / hour

Description

Are you an experienced Veterinary Receptionist, Veterinary CSR, or Veterinary Client Service Representative who excels at customer service and building relationships with pet owners? Animal Hospital of Lewisville is seeking a compassionate, organized, and dependable professional to join our team.

This is not an entry-level position. Candidates must have at least two years of relevant veterinary hospital experience, with demonstrated client interaction and customer service skills. Reception experience is preferred, but candidates with other qualifying veterinary hospital experience and strong client-facing skills are encouraged to apply.

What You'll Do

• Welcome clients and patients with professionalism, empathy, and excellent customer service.
• Answer multi-line phones, respond to inquiries, and coordinate client communications.
• Schedule appointments, manage patient check-in and check-out, and support efficient hospital flow.
• Maintain accurate medical records, client information, and appointment details.
• Process payments, communicate estimates and invoices, and assist with billing questions.
• Coordinate with veterinarians, veterinary technicians, and assistants to support patient care.
• Address client concerns professionally and help create a positive, welcoming experience.
• Support prescription refill requests, medical record requests, and daily administrative tasks.

What We're Looking For

• At least 2 years of relevant veterinary hospital experience required.
• Strong customer service, client communication, and relationship-building skills.
• Experience interacting directly with veterinary clients and supporting their needs.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize, and remain professional in a fast-paced environment.
• Comfort discussing invoices, estimates, payments, and client concerns.
• Dependability, teamwork, and a willingness to learn hospital-specific systems and procedures.

Preferred: Veterinary reception or CSR experience, familiarity with veterinary terminology, and experience using veterinary practice management software.

Kennel, shelter, and breeding experience alone does not satisfy the minimum veterinary experience requirement.

• Full-time and part-time opportunities available.
• Flexible scheduling options based on hospital needs.
• Rotating Saturdays shared among the team.
• Busy, collaborative small animal veterinary hospital serving Lewisville, Clemmons, Winston-Salem, and surrounding communities.

What We Offer

Full-Time Benefits

• Competitive pay based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee pet care discounts.
• Continuing education and professional development opportunities.
• Career growth opportunities.

Join Animal Hospital of Lewisville

Exceptional veterinary care starts with exceptional client service. If you have veterinary experience, enjoy helping people navigate their pets' healthcare needs, and thrive in a team-oriented environment.