Veterinary Receptionist

Tbwa Chiat/Day Inc; Dunedin (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated front-desk receptionist to be the welcoming face of their veterinary hospital. In this full-time role, you will play a vital part in ensuring a smooth and pleasant experience for clients and their pets. Your responsibilities will include greeting clients, managing appointments, and providing essential support to the veterinary team. With a comprehensive benefits package and a supportive work environment, this position is perfect for someone passionate about animal care and customer service. Join a team that values excellence and compassion in veterinary care, and help create a positive experience for every visitor.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Qualifications

• Previous experience in a veterinary or medical office setting preferred.
• Strong organizational and multitasking skills required.

Responsibilities

• Greet clients and pets, manage appointment sign-in and confirmations.
• Handle payments, schedule future appointments, and answer client inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Communication

Education

Experience as a Veterinary Receptionist

Experience as a Medical Office Assistant

Job description

Animal Hospital of Dunedin is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide outpatients with the level of care we would demand for our own pets, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $17.00-$19.00 per hour

Schedule: Rotating weekends and week days

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Animal Hospital of Dunedin

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital offers acupuncture, dentistry, dermatology, herbology, traditional Chinese Veterinary medicine, and more.