Veterinary Receptionist

Advanced Animal Hospital Group; Devon (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Veterinary Receptionist to enhance client experiences at their busy hospital. This full-time role involves greeting clients and pets, managing appointments, and providing exceptional service in a supportive team environment. With a commitment to quality care and community service, this position offers opportunities for growth and a balanced work-life schedule. Join a compassionate team that values collaboration and strives to make a positive impact on the lives of pets and their owners. If you're passionate about animal care and client service, this is the perfect opportunity for you!

Benefits

Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Scrub Allowance

Six Paid Holidays

Qualifications

• Must have exceptional client service and communication skills.
• Ability to handle payment and financial issues effectively.
• Demonstrated commitment to core values and teamwork.

Responsibilities

• Greet clients and pets with a positive attitude.
• Answer client inquiries about animal care and services.
• Schedule appointments and manage client communications.

Skills

Client Service Skills

Communication Skills

Computer Literacy

Veterinary Terminology

Multi-tasking

Education

High School Diploma

Tools

Multi-line Phone System

Computer Software

Job description

Overview

Devon Veterinary Hospitalhas an opportunity for a

Veterinary Receptionistto join our team!

Proudly serving Main Line since 1952, Devon Veterinary Hospital is a full-service, AAHA accredited, companion animal hospital. We are committed to providing the best possible care for the pets of our community by offering the latest technological advancements in veterinary medicine.

Location: 81 Lancaster Avenue, Devon, Pennsylvania 19333

Shift Details:This is a full time position (30+ hours/week) working a Four day work week with an additional one Saturday a month requirement.

Pay Range: $18.00 - $20.00/hour (based on experience)

What We’re Looking For:
We are a busy veterinary hospital located on the Main Line. The ideal candidate will work closely with our dedicated veterinary team, demonstrate efficiency and strong attention to detail, and feel comfortable communicating with pet parents while managing front desk responsibilities

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.

Scrub Allowance

PTO and Six Paid Holidays

401K plan with company match

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.