Compassionate Veterinary Receptionist & Client Care

National Veterinary Associates; Danvers (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Hospital discount for pets

Medical insurance

Job summary

Danvers Animal Hospital, part of a National Veterinary Associates facility, seeks a friendly Veterinary Receptionist to greet clients, answer questions, schedule appointments and process payments, ensuring a smooth flow in a busy clinic.

You will work with veterinarians and technicians, maintain a clean reception area, manage client information with care, and handle phone inquiries with courtesy. This is a full-time, on-site role with potential weekend shifts.

Qualifications

• Must care for animals and show compassion.
• Ability to lift about 50 pounds.
• Multitask efficiently and work well solo or in a team.
• Comfort with veterinary clinic environments including euthanasia.
• Strong listening, problem solving, time management, and judgment.
• Excellent communication skills in a fast-paced setting.
• Present a professional and courteous manner.

Responsibilities

• Communicate professionally to team and clients.
• Collaborate with veterinarian and technician team to maintain pet flow.
• Provide compassionate client service.
• Schedule client appointments and follow up with questions.
• Maintain waiting room and reception area cleanliness and supplies.
• Advise hospital staff about incoming emergencies.
• Greet clients warmly and ensure contact from arrival to departure.
• Complete client check-ins and check-outs.
• Process invoices and payments per hospital policy.
• Keep front office clean and professional.
• Maximize schedule based on doctor availability.
• Assist Hospital Manager with tasks as needed.

Skills

Caring for animals

Active listening

Critical thinking

Time management

Teamwork

Excellent communication

Professional demeanor

Job description

Danvers Animal Hospital, part of a National Veterinary Associates facility, seeks a friendly Veterinary Receptionist to greet clients, answer questions, schedule appointments and process payments, ensuring a smooth flow in a busy clinic.

You will work with veterinarians and technicians, maintain a clean reception area, manage client information with care, and handle phone inquiries with courtesy. This is a full-time, on-site role with potential weekend shifts.