Veterinary Receptionist

Southern Veterinary Partners; Cumming (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A rapidly growing veterinary practice is seeking a dedicated Receptionist to join their compassionate team. The role involves client scheduling, documentation management, and exceptional customer service to ensure excellent care for pets. Work in a positive environment where you can thrive professionally and contribute to community impact.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for veterinary technician programs

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program

Qualifications

• Knowledge of veterinary medical terminology preferred.
• Flexible schedule including weekends and holiday shifts.
• Ability to manage stressful situations.

Responsibilities

• Schedule appointments and manage client communication.
• Maintain documentation for clients and pets.
• Process financial transactions and maintain accurate balances.

Skills

Customer Service

Communication

Organizational Skills

Critical Thinking

Empathy

Tools

Veterinary Software

Job description

Sawnee Animal Clinic is a growing practice in a growing community! We are always welcoming new clients to our practice. We strive to provide the best possible care to our clients and our patients, and have been doing so since the hospital opened in 1996. We are a mixed animal practice providing care to not only cats and dogs, but farm animals, small mammals, reptiles, and birds.

Our services include wellness and illness exams, general surgery, dental care, and diagnostics. We also have state of the art equipment such as digital radiology, dental radiology, and cold laser therapy.

Our hospital is conveniently located close to Atlanta as well as the North GA mountains. If you believe that you would like to join our compassionate and positive team, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including weekends and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $13.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).