Veterinary Receptionist

Western Veterinary Partners; Portola Valley (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary practice as a Client Service Representative, where you'll play a crucial role in ensuring a welcoming atmosphere for clients. This full-time position involves managing appointments, providing empathetic customer service, and working with a dedicated team. Enjoy competitive compensation and comprehensive benefits while contributing to a supportive and friendly environment.

Benefits

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off

Personal pet discount

Qualifications

• Previous veterinary or medical reception experience is highly desired.
• Detail-oriented and friendly.

Responsibilities

• Serve as the first and last point of contact with clients and their pets.
• Schedule appointments and manage client inquiries.
• Process financial transactions and provide essential service information.

Skills

Clear written and verbal communication

Managing multi-line phones and email

Scheduling appointments

Invoicing and processing financial transactions

Job description

Village Square Veterinary Hospital is seeking a Client Service Representative to join our Portola Valley team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

This is a full-time position with a 5/8 schedule and availability needed Monday through Friday.

Full-time benefits and compensation**:

• Compensation: $21-24 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• Previous veterinary or medical reception experience is highly desired
• Proficiency in the following skills:
  • Clear written and verbal communication
  • Managing multi-line phones and email
  • Scheduling appointments and setting up client/patient accounts
  • Invoicing and processing financial transactions

About Village Square Veterinary Hospital:

We are a well-established, 6 doctor practice offering the highest quality of medicine to small animals in our community. The Village Square team maintains a positive atmosphere where continued learning/development is a priority and everyone is eager to lend a helping hand. Although our hospital is busy, we maintain a fun, close-knit culture and are commitment to providing exceptional service to our wonderful, long-standing clientele.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.