Veterinary Receptionist

Western Veterinary Partners; Advance (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

A veterinary hospital is looking for a Client Service Representative to be the welcoming face for clients and their pets. Key responsibilities include scheduling appointments, processing transactions, and providing excellent customer service. Ideal candidates should have client service experience, be detail-oriented, and embrace a team-focused environment.

Benefits

Paid time off

Qualifications

• 1+ years of client service experience required.
• Previous veterinary experience is highly desired.
• Friendly, outgoing, detail-oriented, and committed to team.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service and manage multi-line phone.
• Process financial transactions and provide service information.

Skills

Exceptional customer service

Team environment

Client education

Tools

Avimark

Job description

Animal Hospital of East Davie seeks a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while balancing between a multi-line phone system and in-person clients, process financial transactions, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

This is a Part-Time position with the following schedule: Monday/Tuesday/Wednesday/Friday from 1pm-6pm.

Compensation**

• $15-$17 per hour, for each hour worked*
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skillset:

• 1+ years of client service experience required
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Exceptional customer service
  • Thrives in a team environment
  • Client education
  • Envisions a future in Veterinary Medicine
  • Experience with Avimark a plus!

At the Animal Hospital of East Davie, we first opened our doors in January 2004 to offer a high-quality veterinary hospital for local pet owners, focused on great customer service. We embarked on our journey by renovating a cute 60-year-old garage in the Hillsdale area. Ten years later, and with 22 employees, we are still providing personalized medicine to the more than 5,000 clients who rely on us for their pet's care. Our growth has enabled us to offer luxury grooming & boarding services to the community. And, we have more to come! In 2026 we will break ground on our new state-of-the-art, full-service Veterinary Hospital, built right next to the renovated garage we have called home for the past 21 years.

Apply today and join a flourishing Veterinary Hospital recognized for outstanding customer service and excellence in patient care. We look forward to meeting you!

#SPO

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.