Veterinary Receptionist

Western Veterinary Partners; Columbia (TN); Hybrid; USD 21,352 - 22,386; Full time

Benefits offered by this job

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off

Personal pet discounts

Job summary

A local veterinary service in Columbia, TN is seeking a Client Service Representative to join their compassionate team. The ideal candidate has strong client service experience and is skilled at managing a multi-line phone system while providing excellent service to in-person clients. Responsibilities include scheduling appointments, processing financial transactions, and answering inquiries. This position offers flexible scheduling options and a competitive pay rate, along with benefits such as health insurance and paid time off.

Qualifications

• 1+ years of client service experience is required.
• Previous veterinary experience is highly desired.
• Proficiency in client service and communication.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service.
• Process financial transactions and answer inquiries.

Skills

Client service and communication

Welcoming and discharging patients

Collaboration with other team members

Managing phone lines

Booking appointments/attention to detail

Job description

Animal Care Center of Carters Creek is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi‑tasking between a multi‑line phone system and in‑person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast‑paced customer service who are friendly and outgoing, detail‑oriented, excellent at multi‑tasking, and committed to contributing to a team‑focused environment.

Schedule

This is a flexible position open to full‑time or part‑time, with availability needed Monday – Saturday.

Full‑time benefits and compensation

• Compensation: $15.50 - 16.25 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discounts

Minimum Qualifications And Skill Set

• 1+ years of client service experience is required
• Previous veterinary experience is HIGHLY DESIRED
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments/attention to detail

Why Join Our Team?

Animal Care Center of Carters Creek proudly services Columbia, Spring Hill, and the surrounding areas. Our 5‑doctor team is comprised of extremely talented animal lovers who provide friendly and compassionate service to our community’s dogs and cats. We are well‑equipped to provide a wide range of services and encourage lifelong learning and career development. Columbia, TN, is a “Top 10” small town that’s classically southern and just an hour outside of Nashville.

To determine specific pay, Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.