Mountain Veterinary Hospital- CSR

Western-Veterinary-Partners-1; Bellingham (WA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health package

Life insurance

EAP

401k with company match

Paid time off

Job summary

Mountain Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of the hospital. You will manage appointments, handle calls and in-person interactions, process transactions, and support clients with information about services in a fast-paced team setting.

The role is part-time with a schedule of 10am-6pm on Thu/Fri and 8am-2pm on Saturdays, offering a supportive benefits package for eligible staff and opportunities to grow

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist clients in person.
• Process transactions and handle payments accurately.
• Provide information about services and coordinate calendars with the team.

Skills

Customer service

Phone system

Communication

Calendar scheduling

Payment processing

Team collaboration

Job description

Mountain Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $19.15-20.00per hour, for each hour worked
• This is a part-time position, with a set schedule of 10am-6pm on Thursday/Friday and 8am-2pm on Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose us?

Mountain Veterinary Hospital is a four-doctor, full-service, small animal practice providing conventional medical and surgical treatment for dogs and cats as well as physical therapy, rehabilitation, and alternative medicine. Alternative medicine includes acupuncture, stem cell/platelet rich plasma therapy, and Chinese herbal medicine. To support our services, we have an underwater treadmill, two Class IV lasers, digital radiography, ultrasound, and in-house blood chemistry. To learn more about our hospital, visit www.mtnvet.com.

Pay Range

$19.15 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.