Veterinary Client Service Representative (Client Liaison)

Western Veterinary Partners; Columbia (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Life insurance

Disability insurance

Job summary

Western Veterinary Partners is seeking a Veterinary Client Service Representative (Client Liaison) for our Columbia, TN hospital. You will serve as a key connection between clients, patients, and the veterinary team, delivering exceptional service in a fast-paced setting.

Responsibilities include managing hospital inventory and ordering, processing online pharmacy approvals, coordinating specialty and referral appointments, and supporting reception duties.

Qualifications

• 1+ years of experience in veterinary client service, reception, or similar client-facing role within a veterinary or healthcare setting.
• Experience managing inventory, ordering hospital supplies, and maintaining appropriate stock levels.
• Ability to manage and process online pharmacy approval requests accurately and efficiently.
• Experience coordinating specialty, referral, and outside veterinary appointments, including communication between clients, specialists, and the veterinary team.
• Ability to assist with reception and front-desk responsibilities, including multi-line phones and in-person client interactions.

Responsibilities

• Manage hospital inventory and ordering.
• Process online pharmacy approvals.
• Coordinate specialty and referral appointments.
• Assist with reception and front-desk duties as needed.
• Support clients with questions and information regarding their pets and hospital services.

Skills

Inventory management

Online pharmacy approvals

Referral scheduling

Front-desk duties

ezyVet

Verbal communication

Written communication

Client service experience

Time management

Organization

Tools

ezyVet

Job description

Veterinary Client Service Representative (Client Liaison)

Columbia, TN

Animal Care Center of Carters Creek is seeking an outgoing and highly organized Veterinary Client Service Representative (Client Liaison) to serve as a key connection between our clients, patients, and veterinary team.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, and help coordinate important aspects of patient care. Responsibilities include managing hospital inventory and ordering, online pharmacy approvals, coordinating specialty and referral appointments, and assisting with reception and front-desk responsibilities as needed. You will also support clients with questions and essential information regarding their pets' care and our hospital services. Ideal candidates are friendly, detail-oriented, highly organized, proactive, and thrive in a collaborative veterinary environment.

Schedule and compensation:

• Compensation: $17-20 per hour, for each hour worked
• This is a flexible, full-time position, with a 5/8 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

1+ years of experience in a veterinary client service, reception, or similar client-facing role within a veterinary or healthcare setting

• Proficiency in the following skills:
  • Experience managing inventory, ordering hospital supplies, and maintaining appropriate stock levels
  • Ability to manage and process online pharmacy approval requests accurately and efficiently
  • Experience coordinating specialty, referral, and outside veterinary appointments, including communicating necessary information between clients, specialists, and the veterinary team
  • Ability to assist with reception and front-desk responsibilities as needed, including multi-line phones and in-person client interactions
  • Experience working with veterinary practice management software, especially ezyVet, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational, time management, and follow-through skills with the ability to manage multiple priorities
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with the veterinary team
  • Ability to remain calm, professional, and solution-oriented during busy periods

About Our Hospital

We are a six-doctor, rapidly growing veterinary hospitaldedicated to providing compassionate, high-quality care to pets and the families who love them. Our team focuses on building strong relationships with our clients while delivering personalized veterinary medicine in a collaborative, supportive environment where every team member plays an important role in patient care.

Our hospital offers a full range of services includingpreventative care, diagnostics, surgery, dentistry, and advanced medical treatments, allowing our team to practice high-quality medicine while continuing to grow their skills and experience. To support this level of care, our facility is equipped with modern veterinary technology includingdigital X-ray, ultrasound, therapeutic laser therapy, and in-house laboratory equipment (Abaxis / Zoetis)to help provide efficient diagnostics and treatment for our patients. As part of our continued growth and expansion, we are alsoadding digital dental radiography, allowing our medical team to further enhance the level of dental care we provide.

As our practice continues to grow, we are excited to welcome team members who arepassionate about animal care, motivated to learn, and enjoy working in a fast-paced, team-oriented veterinary environment. Our hospital culture emphasizes teamwork, support, and a shared commitment to providing exceptional care to every patient who walks through our doors.

#LI-TR1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.