Veterinary Receptionist

Veterinary Practice Partners; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off & 401(k)

Onboarding & mentorship

Job summary

Edinburgh Animal Hospital in Chesapeake, VA is seeking a friendly veterinary receptionist to greet clients, manage appointments, and handle calls with professionalism. No veterinary knowledge required; onboarding is provided, and you will join a supportive team dedicated to compassionate client service.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan for full-time employees; structured onboarding and mentorship are

Qualifications

• Minimum 1 year of experience in front desk, receptionist, or customer service in medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk in a professional, welcoming manner.
• Answer and manage a multi-line phone system; direct calls and respond to scheduling inquiries.
• Perform client check-out, including payment processing and scheduling future appointments.
• Provide composed, compassionate customer service to clients experiencing anxiety or distress about their pet's health.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Skills

Front desk

Customer service

Phone system

Appointment scheduling

Data entry

POS

MS Office

Team player

Punctual

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Edinburgh Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $15.00-$18.00 per hour dependent on skills and experience

Schedule: Monday, Tuesday, and Thursday 7:30AM-7:00PM, Wednesday 7:30AM-6:00PM, Friday 7:30AM-5:00 PM, Saturdays 8:00AM-1:00PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Edinburgh Animal Hospital

Edinburgh Animal Hospital is proud to serve Chesapeake, VA and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible.