Veterinary Front Desk & Client Care Specialist

Edinburgh Animal Hospital; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Structured onboarding and mentorship

Professional development opportunities

Job summary

Edinburgh Animal Hospital in Chesapeake, VA is seeking a friendly veterinary receptionist who excels at customer service and can keep calm under pressure. You will greet clients, schedule appointments, handle payments, and support the team in a fast-paced veterinary setting.

No veterinary experience is required; comprehensive onboarding will teach medical terminology and software tools. This full-time role offers a benefits package and opportunities for professional development while working

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary or medical terminology or PIMS software is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Communication

Data entry

Multitasking

Microsoft Office

Tools

PIMS software (Cornerstone)

Avimark

ImproMed

eVetPractice

Job description

Edinburgh Animal Hospital in Chesapeake, VA is seeking a friendly veterinary receptionist who excels at customer service and can keep calm under pressure. You will greet clients, schedule appointments, handle payments, and support the team in a fast-paced veterinary setting.

No veterinary experience is required; comprehensive onboarding will teach medical terminology and software tools. This full-time role offers a benefits package and opportunities for professional development while working