Veterinary Receptionist

superior; Superior (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Superior Animal Hospital in Superior, WI seeks a Veterinary Receptionist to greet clients and patients, manage schedules, and ensure smooth front-desk operations with empathy and professionalism.

The role emphasizes multitasking in a veterinary setting, handling calls, processing payments, and coordinating with the medical team. Onboarding covers veterinary terminology and software use; strong customer service is essential.

Qualifications

• 1+ year front desk or customer service in medical or veterinary settings.
• Strong verbal and written communication and active listening.
• Experience with appointment scheduling, phone systems, data entry, and POS.
• Organized, detail-oriented, able to multitask in fast-paced environment.
• Proficient with Microsoft Office; quick to learn new software.

Responsibilities

• Greet and check in clients and patients at front desk.
• Answer multi-line phone system and manage inquiries.
• Process payments and schedule future appointments.
• Provide compassionate customer service for anxious clients.
• Data entry and maintain records in the practice management system.
• Coordinate with clinical staff and relay messages.
• Keep reception and waiting area clean and welcoming.

Skills

Customer service

Verbal communication

Written communication

Appointment scheduling

Multi-line phone systems

Data entry

Payment processing

Microsoft Office

Team player

Reliability

Animal care affinity

Tools

PIMS software

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position consisting of four 10-hour shifts per week, with one set day off each week. Monday through Thursday shifts are 7:30 AM–6:00 PM, and Friday shifts are 7:30 AM–5:00 PM. O ccasional Saturday shift from 9 am – 12 pm.

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience ( Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Superior Animal Hospital

We are an AAHA-accredited practice that has been voted “Best of the Best” Veterinary Clinic in the Twin Ports area. Our beautiful, well-equipped hospital has digital radiology, digital dental radiology, fully equipped laboratory, ultrasound, and therapy laser. Our doctors work as a team to highly utilize and develop our technicians and assistants. We emphasize a positive workplace culture with a strong commitment to providing the best care possible to the animals of our community.