Veterinary Receptionist

Edinburgh Animal Hospital; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Structured onboarding and mentorship

Professional development opportunities

Job summary

Edinburgh Animal Hospital in Chesapeake, VA is seeking a friendly veterinary receptionist who excels at customer service and can keep calm under pressure. You will greet clients, schedule appointments, handle payments, and support the team in a fast-paced veterinary setting.

No veterinary experience is required; comprehensive onboarding will teach medical terminology and software tools. This full-time role offers a benefits package and opportunities for professional development while working

Qualifications

• Minimum 1 year of front desk or customer service experience in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary or medical terminology or PIMS software is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Communication

Data entry

Multitasking

Microsoft Office

Tools

PIMS software (Cornerstone)

Avimark

ImproMed

eVetPractice

Job description

Veterinary Receptionist

Edinburgh Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $15.00-$18.00 per hour dependent on skills and experience

Schedule : Monday, Tuesday, and Thursday 7:30AM-7:00PM, Wednesday 7:30AM-6:00PM, Friday 7:30AM-5:00 PM, Saturdays 8:00AM-1:00PM

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Edinburgh Animal Hospital

Edinburgh Animal Hospital is proud to serve Chesapeake, VA and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible.