Veterinary Receptionist

NVA General Practice; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan

Pet Care Discounts

Continuing Education

Job summary

NVA General Practice in Chesapeake, VA is seeking a Veterinary Receptionist to join our friendly team. The role focuses on delivering excellent client and patient service, handling calls, scheduling, and payments with accuracy.

The candidate should be organized, compassionate, and capable of thriving in a busy veterinary setting, while providing a welcoming experience for every client and pet.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable in a fast-paced environment.
• Able to multitask while staying positive and professional.
• Basic computer skills and willingness to learn veterinary software.

Responsibilities

• Greet clients and pets warmly and professionally.
• Answer phones, schedule appointments, and respond to questions.
• Check clients in/out and process payments accurately.
• Maintain accurate patient and client records.
• Coordinate with veterinarians and team members.

Skills

Communication

Organizational

Team player

Multitasking

Computer skills

Customer service

Tools

Practice-management software

Job description

Location: Chesapeake, VA

Employment Type: Full-Time/Part-Time

Schedule: Full time employment at 30 hours per week or more

Pay: $15-$18/hr based on experience

About Us

We are a compassionate, client-focused veterinary practice dedicated to providing exceptional care for pets and outstanding service to their families. We are looking for a friendly, dependable Veterinary Receptionist to join our team and help create a welcoming experience for every client and patient.

About The Role

The Veterinary Receptionist is often the first and last point of contact for our clients. The ideal candidate is organized, compassionate, professional, and comfortable working in a busy veterinary environment.

Responsibilities

• Greet clients and their pets warmly and professionally
• Answer phones, schedule appointments, and respond to client questions
• Check clients in and out and process payments accurately
• Maintain accurate patient and client records
• Communicate appointment instructions, estimates, and follow-up information
• Coordinate with veterinarians, veterinary technicians, and other team members
• Handle prescription and food requests according to practice protocols
• Maintain a clean, organized, and welcoming reception area
• Assist with client communication by phone, email, and in person
• Provide compassionate support to clients during routine visits and difficult situations
• Perform other administrative and customer-service duties as needed

Qualifications

• Previous veterinary reception, veterinary, medical, or customer-service experience preferred, but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced environment
• Ability to multitask while maintaining a positive and professional attitude
• Basic computer skills and willingness to learn veterinary practice-management software
• Must be dependable, punctual, and able to work effectively as part of a team
• A genuine love and respect for animals is essential

What We Offer

• Competitive pay
• Health/Dental/Vision Insurance (full time)
• Paid Time Off (full time)
• 401(k)/Retirement Plan (full time)
• Employee Pet Care Discounts (full and part time)
• Continuing Education Opportunities (full and part time)
• Supportive and collaborative team environment (full and part time)
• Opportunities for professional growth (full and part time)