Veterinary Receptionist

Mt. Pleasant Veterinary Clinic; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Retirement Plan

Pet Care Discounts

Continuing Education

Career Growth

Team Environment

Job summary

Mt. Pleasant Veterinary Clinic is seeking a friendly Veterinary Receptionist to join our team in Chesapeake, VA. The role involves greeting clients and their pets, answering calls, scheduling appointments, processing payments, and maintaining patient records in a busy clinic.

The ideal candidate is organized, compassionate, professional, and able to multitask in a fast-paced environment. Prior reception experience is preferred but not required; familiarity with practice-management software is a

Qualifications

• Previous veterinary reception, veterinary, medical, or customer-service experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced environment.
• Ability to multitask while maintaining a positive and professional attitude.
• Basic computer skills and willingness to learn veterinary practice-management software.
• Must be dependable, punctual, and able to work effectively as part of a team.
• A genuine love and respect for animals is essential.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer phones, schedule appointments, and respond to client questions.
• Check clients in and out and process payments accurately.
• Maintain accurate patient and client records.
• Communicate appointment instructions, estimates, and follow-up information.
• Coordinate with veterinarians, veterinary technicians, and other team members.
• Handle prescription and food requests according to practice protocols.
• Maintain a clean, organized, and welcoming reception area.
• Assist with client communication by phone, email, and in person.
• Provide compassionate support to clients during routine visits and difficult situations.
• Perform other administrative and customer-service duties as needed.

Skills

Reception experience

Communication

Organization

Multitasking

Team player

Dependable

Positive attitude

Computer skills

Love animals

Tools

Practice-management software

Job description

Location: Chesapeake, VA
Employment Type: Full-Time/Part-Time
Schedule: Full time employment at 30 hours per week or more
Pay: $15-$18/hr based on experience

About Us

We are a compassionate, client-focused veterinary practice dedicated to providing exceptional care for pets and outstanding service to their families. We are looking for a friendly, dependable Veterinary Receptionist to join our team and help create a welcoming experience for every client and patient.

About the Role

The Veterinary Receptionist is often the first and last point of contact for our clients. The ideal candidate is organized, compassionate, professional, and comfortable working in a busy veterinary environment.

Responsibilities

• Greet clients and their pets warmly and professionally
• Answer phones, schedule appointments, and respond to client questions
• Check clients in and out and process payments accurately
• Maintain accurate patient and client records
• Communicate appointment instructions, estimates, and follow-up information
• Coordinate with veterinarians, veterinary technicians, and other team members
• Handle prescription and food requests according to practice protocols
• Maintain a clean, organized, and welcoming reception area
• Assist with client communication by phone, email, and in person
• Provide compassionate support to clients during routine visits and difficult situations
• Perform other administrative and customer-service duties as needed

Qualifications

• Previous veterinary reception, veterinary, medical, or customer-service experience preferred, but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced environment
• Ability to multitask while maintaining a positive and professional attitude
• Basic computer skills and willingness to learn veterinary practice-management software
• Must be dependable, punctual, and able to work effectively as part of a team
• A genuine love and respect for animals is essential

What We Offer

• Competitive pay
• Health/Dental/Vision Insurance (full time)
• Paid Time Off (full time)
• 401(k)/Retirement Plan (full time)
• Employee Pet Care Discounts (full and part time)
• Continuing Education Opportunities (full and part time)
• Supportive and collaborative team environment (full and part time)
• Opportunities for professional growth (full and part time)

About National Veterinary Associates

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.