Veterinary Receptionist

National Veterinary Associates; Bowie (MD); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401k - NVA matches 50% of the first 6%

Paid Vacation and Sick Leave

Employee Pet Discount

Uniform Stipend

Periodic bonus eligibility

Job summary

National Veterinary Associates is seeking a customer-focused front desk team member for our Bowie, MD location. You will greet clients, answer questions, process incoming and outgoing pets, and handle payments while delivering a smooth, expeditious client experience.

The role also involves answering calls, screening for service needs, scheduling appointments, and maintaining client records in our business operations software.

Qualifications

• Minimum 6 months of relevant experience.

Responsibilities

• Greet clients and respond to questions while processing incoming/outgoing pets and payments.
• Answer phone calls, screen for service needs and schedule appointments.
• Process mail and email, maintain client information and service data in operations software.
• Monitor waiting area for cleanliness and escalate complex matters to senior staff.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling / payments

Office software

Tools

Business software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within business operations software. Escalates complex matters to senior staff. A minimum of 6 months of job-related experience is required.

The base hourly range for this position is $15.00 - $19.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits include:

• 401k - NVA matches 50% of the first 6% of your contribution
• Paid Vacation and Sick Leave
• Employee Pet Discount
• Uniform Stipend
• this position is eligible for a periodic bonus

The schedule for this position is: Monday 2pm-7pm, Wednesday 8am-2pm, Thursday 8am-6pm, and alternating Saturdays from 8am-1pm.