Veterinary Receptionist

Seibold GmbH; Bel Air (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate team at a forward-thinking veterinary clinic in Bel Air, MD, as a Receptionist. This dynamic role requires a professional work ethic and excellent communication skills to provide exceptional care to clients and their pets. You will manage client interactions, assist with appointment scheduling, and maintain a welcoming environment. The clinic values ongoing education and diversity, ensuring a supportive atmosphere for both staff and clients. If you are passionate about animal care and thrive in a fast-paced environment, this opportunity is perfect for you!

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Continuing education allowance

Great pet benefits

Qualifications

• Prior experience in a veterinary clinic or hospital is preferred.
• Strong work ethic and positive personality are essential.

Responsibilities

• Greet clients and manage appointment sign-in processes.
• Assist with check-out and payment processing.
• Answer phone calls and manage appointment reminders.

Skills

Excellent communication skills

Multi-tasking

Compassionate demeanor

Veterinary terminology knowledge

Education

High school diploma or equivalent

1 year experience in veterinary clinic or hospital

Tools

Practice management software

Job description

Seeking an independent, compassionate Receptionist to join our team!

Why Festival Veterinary Clinic in Bel Air, MD?

Our vets regularly participate in continuing education so as to provide your pet or pets with the most compassionate, state of the art veterinary care. The caring vet assistants and reception staff at Festival Veterinary Clinic receive ongoing continuing education as well. This enables our vet clinic to acquire the most knowledge and experience so that we may offer the best in preventative pet health care.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast-paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. The ideal candidate will have 1 year of previous experience in a veterinary clinic or hospital.

Schedule: Monday through Saturday, Rotating

Salary: Compensation for this position is $16-18/hr depending on experience.

Responsibilities:

1. Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
2. Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
3. Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
4. Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
5. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
6. Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits
• Great pet benefits