Veterinary Receptionist

Veterinary Practice Partners; Bel Air (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established veterinary clinic in Bel Air is seeking a compassionate Receptionist to join their dedicated team. This role involves welcoming clients and their pets, managing appointment processes, and providing exceptional customer service in a fast-paced environment. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for animal care. With a commitment to ongoing education and a supportive work culture, this position offers a unique opportunity to contribute to the well-being of pets and their owners while developing professionally in the veterinary field.

Benefits

Medical, dental, and vision benefits

Paid time off

401(k) plan

Continuing education allowance

Qualifications

• Professional work ethic and positive personality are essential.
• Must have a passion for delivering exceptional care to clients.

Responsibilities

• Greet clients and manage appointment sign-in process.
• Assist clients with check-out and payment processing.
• Answer phone calls and manage appointment reminders.

Skills

Communication Skills

Multi-tasking

Customer Service

Veterinary Terminology Knowledge

Education

High School Diploma

1 Year Experience in Veterinary Clinic

Tools

Practice Management Software

Job description

Seeking an independent, compassionate Receptionist to join our team!

Why Festival Veterinary Clinic in Bel Air, MD?

Our vets regularly participate in continuing education to provide your pet or pets with the most compassionate, state-of-the-art veterinary care. The caring vet assistants and reception staff at Festival Veterinary Clinic receive ongoing continuing education as well. This enables our vet clinic to acquire the most knowledge and experience so that we may offer the best in preventative pet health care.

Our team wants you to know...

Our dedication to our clients is evidenced by our strong commitment to excellence. The FVC vets bring their treatment philosophies from some of the top Veterinary Colleges in the country and have a combined veterinarian practice experience of nearly 50 years.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast-paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. The ideal candidate will have 1 year of previous experience in a veterinary clinic or hospital.

Schedule: Monday through Saturday, Rotating

Salary: Compensation for this position is $16-18/hr depending on experience.

Responsibilities:

• Greet clients and their pets and complete the appointment sign-in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escorting the client to the exam room with their pet.
• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians

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