Veterinary Receptionist

Veterinary Practice Partners; Alexandria (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Veterinary Receptionist to be the first point of contact for clients and their pets. This role is essential in creating a welcoming environment and ensuring smooth operations at the front desk. As part of a passionate team, you will engage with clients, manage appointments, and assist with various inquiries while maintaining a professional demeanor. Join a mission-driven organization that values animal care and client satisfaction, offering a supportive work environment and opportunities for professional growth. If you are enthusiastic about animal welfare and possess strong customer service skills, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Professional Development Opportunities

Qualifications

• Previous experience in a veterinary or medical office setting is preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Greet clients and pets, manage appointment sign-ins, and escort clients.
• Handle payments, schedule appointments, and answer client inquiries.

Skills

Customer Service

Multitasking

Organizational Skills

Veterinary Terminology

Calm Demeanor

Education

Experience as Veterinary Receptionist

Experience as Medical Office Assistant

Job description

Seeking a Veterinary Receptionist

Caring Hands Alexandria is hiring a full-time or part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to create a better world for animals and the people who love them, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and a 401(k) plan for full-time employees.
• Professional development opportunities.

Salary: $18.00-$25.00 per hour dependent on experience.

Schedule: Monday- Friday, Alternating Saturdays.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

About Caring Hands Alexandria

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.