Veterinary Practice Manager - Growth & Team Leadership

Lake Tapps Veterinary Hospital - WellHaven Pet Health; Bonney Lake (WA); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Sign-On Bonus Available

Job summary

Lake Tapps Veterinary Hospital – WellHaven Pet Health seeks a Practice Manager to lead operations onsite. The role drives profitability, oversees staff, ensures top veterinary care and client service, and manages scheduling and compliance.

Strong leadership, HR, budgeting, and client-focused skills are required. The position involves extended hours, including weekends, and a commitment to WellHaven standards.

Qualifications

• High School Diploma or equivalent
• Associate degree or higher in a related discipline (such as business management) a plus, or must have the education, training, and experience that provides the required knowledge, skills, and abilities
• WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or health-related industry
• Veterinary technician certification, licensure, and experience (preferred)
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus!

Responsibilities

• Partner with Principal Doctor to uphold the WellHaven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients
• Maximize hospital efficiency, productivity, and profitability through effective management practices
• Oversee and train employees in delivering professional, efficient, and exceptional client service, including educating clients about Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns
• Effectively address and resolve conflicts, whether involving clients or employees
• Partner with Operations Service Manager, Principal Doctor, and others to interview, select, train, develop, coach, and mentor employees
• Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling
• Manage para staff performance, development, and improvement plans, motivating teams to achieve set goals. Conduct regular development discussions with para staff
• Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager
• Responsible for cash control, banking, loss prevention, office and medical supply ordering, and inventory management
• Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse
• Create and maintain veterinarian’s and para staff schedules to meet client needs, following WellHaven guidelines, while proactively planning personal and continuing education time off
• In conjunction with the Principal Doctor, take responsibility for community outreach, events, and external marketing efforts to promote the hospital
• Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws
• Oversee the medical chart process to ensure thoroughness and accuracy, consistently meeting hospital quality control standards
• Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement
• Take an active role in or lead hospital team meetings
• Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA. Meet all OSHA standards and regulations as outlined in company policies
• Ability to perform other job duties as assigned

Skills

Leadership

Communication

HR management

Budgeting

Staff training

Operations management

Customer service

Safety compliance

Education

High School Diploma

Associate degree or higher in business management or related discipline

Veterinary management experience

CVPM or veterinary management certification a plus

Tools

EMR software

Scheduling software

Job description

Lake Tapps Veterinary Hospital – WellHaven Pet Health seeks a Practice Manager to lead operations onsite. The role drives profitability, oversees staff, ensures top veterinary care and client service, and manages scheduling and compliance.

Strong leadership, HR, budgeting, and client-focused skills are required. The position involves extended hours, including weekends, and a commitment to WellHaven standards.