Veterinary Practice Manager - Growth, Ops & People Leader

Western-Trails-Veterinary-Hospital; New Mexico; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement benefits

Bonus incentive

Career and professional development

Employee Assistance Program

DVM Referral Program

Job summary

Western Trails Veterinary Hospital seeks a Practice Manager to lead daily operations, financial performance, and team leadership across the hospital and barn facilities. You will drive client satisfaction, profitability, and high-quality patient care in collaboration with the MDVM and Heartland teams.

The role emphasizes strong people management, strategic planning, and cross-functional coordination to ensure smooth practice operations and a positive client experience.

Qualifications

• Strong communication skills required to interact with clients and team members.
• Experience in client service and a customer-focused approach is essential.
• Ability to organize, plan, and manage multiple tasks across departments.

Responsibilities

• Manages practice financial performance and drives revenue growth.
• Oversees expenses including pharmacy, supplies, labor, and facility.
• Ensures accurate pricing with MDVM and supports annual budget planning.
• Creates and analyzes performance reports to improve results.
• Maintains compliant medical records and implements approved processes.
• Partners with HR to manage staff scheduling and payroll processes.
• Supports marketing initiatives with Heartland Marketing and external partners.
• Ensures regulatory compliance and safety across the practice.

Skills

Strong communication skills

Client service experience

Team collaboration

Education

High school diploma or equivalent

Associate degree in applied science, veterinary technology, or business

Practice Manager Certification a plus

Tools

MS Office

Job description

Western Trails Veterinary Hospital seeks a Practice Manager to lead daily operations, financial performance, and team leadership across the hospital and barn facilities. You will drive client satisfaction, profitability, and high-quality patient care in collaboration with the MDVM and Heartland teams.

The role emphasizes strong people management, strategic planning, and cross-functional coordination to ensure smooth practice operations and a positive client experience.