Veterinary Practice Manager

Associated Veterinary Partners; Chelan (WA); On-site; USD 92,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company matching

Paid Time Off

Job summary

The Village Veterinarian, part of Associated Veterinary Partners, seeks an experienced Practice Manager to lead daily operations, support a high-performing veterinary team, and partner with Medical Director and Regional Manager. This hands-on role covers front desk to treatment floor and aims to deliver exceptional client service and patient care.

Located in Chelan, WA, this role emphasizes building strong teams, managing financial performance, and aligning with company initiatives.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Management, or related field preferred.
• 3-5+ years of leadership or management experience in a veterinary hospital.
• Veterinary front desk experience including client communication, scheduling, check-in/check-out, and practice management software.
• Veterinary technical experience required; credentialed LVT preferred.

Responsibilities

• Oversee the day-to-day operations of the hospital.
• Provide hands-on support to front desk and technical teams as needed to maintain patient flow and client service.
• Maintain ownership of financial performance, including P&L, labor management, and cost control.
• Manage inventory and supply ordering to maintain appropriate cost of goods.
• Oversee scheduling and payroll processes to support patient care and operational efficiency.
• Lead and develop hospital team members, including coaching and performance management.
• Improve workflows, processes, and client service experience.
• Support implementation of company initiatives, systems, and operational standards.
• Ensure compliance with hospital policies, procedures, and regulatory requirements.
• Maintain a positive, collaborative team culture focused on accountability and engagement.

Skills

Leadership

Communication

Organizational skills

Front desk experience

Team development

Education

Bachelor's degree in Business or Healthcare Administration

Job description

Are you a strong team leader who enjoys building teams and driving operational success?

The Village Veterinarian is seeking a motivated Practice Manager to lead daily operations and support a high-performing veterinary team. This is a hands-on leadership role for someone who knows the hospital from the front desk to the treatment floor.

Located just two blocks from Lake Chelan in Central Washington, The Village Veterinarian is a locally led small animal hospital serving a close-knit community surrounded by year-round outdoor recreation. We are partnered with Associated Veterinary Partners (AVP), a veterinarian-founded organization that provides operational support while preserving local leadership and clinical autonomy.

This role is ideal for a results-driven leader who thrives in a fast-paced environment and enjoys working collaboratively with medical and operational leadership to build strong teams, deliver exceptional client service, and ensure high-quality patient care.

As the Practice Manager, you will partner closely with the Medical Director, Regional Manager, and other hospital leadership to oversee hospital performance, manage daily operations, and support continued growth.

Key Responsibilities:

• Oversee the day-to-day operations of the hospital
• Provide hands-on support to the front desk and technical teams as needed to maintain patient flow and client service
• Maintain ownership of financial performance, including P&L, labor management, and cost control
• Manage inventory and supply ordering to maintain appropriate cost of goods
• Oversee scheduling and payroll processes to support both patient care and operational efficiency
• Lead and develop hospital team members, including coaching and performance management
• Improve workflows, processes, and client service experience
• Support implementation of company initiatives, systems, and operational standards
• Ensure compliance with hospital policies, procedures, and regulatory requirements
• Maintain a positive, collaborative team culture focused on accountability and engagement

Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Management, or related field preferred
• 3-5+ years of leadership or management experience in a veterinary hospital
• Veterinary front desk experience required, including client communication, scheduling, check-in/check-out, and practice management software
• Veterinary technical experience required (veterinary assistant or technician background); credentialed LVT preferred
• Experience managing financial performance, including budgeting, labor, or cost control
• Strong leadership, intrapersonal and interpersonal communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Benefits:

• Salary: $92,196 to $98,000 annually (depending on experience)
• Comprehensive health, vision, dental, and life insurance options
• 401(k) with company matching
• Paid Time Off