Veterinary Practice Manager

American Veterinary Group (AVG); Town of Florida (NY); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health Care Plan

401k match

Paid time off (PTO)

Parental Leave

Work/Life Balance day

Disability options

Supplemental insurance options

Discounted veterinary care

Corporate discount program

Opportunity to make an impact in your

Job summary

American Veterinary Group (AVG) is seeking a dynamic Practice Manager to join All Pets Hospital. You will lead the hospital team, partner with the Lead Veterinarian, and oversee day-to-day operations to deliver exceptional patient care and customer service.

In this role, you will liaise with marketing, payroll, IT, recruiting, and finance, report to the Regional Director of Operations, and require regular on-site presence to ensure smooth hospital functioning.

Qualifications

• Minimum of 3 years’ experience in a supervisory role.
• Veterinary practice management experience preferred; strong candidates from other service industries considered.
• Positive, can-do attitude with strong interpersonal skills.

Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews.
• Financial Management: overseeing hospital P&L, accounts payable/receivable, payroll, and inventory.
• Customer Service: resolving client issues and escalations and overseeing follow-up communications.
• This position requires regular on-site presence as an essential function of the role; in-person attendance to support patient care and staff safety.

Skills

People management

Veterinary practice management

Emotional intelligence

Job description

Description

We are seeking a dynamic

Department: General Practice Hospitals

Location: All Pets Hospital

Description

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Corporate discount program
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!