Veterinary Practice Leader | Growth & Operations

Heartland Veterinary Partners LLC; Westland (MI); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Retirement benefits

Bonus incentive

Career and professional development

Employee Assistance Program

DVM referral program

Job summary

Griffith Veterinary Hospital in Westland, MI recently moved into a state‑of‑the‑art facility and is seeking a Practice Manager to lead business operations and drive high-quality patient care. Reporting to the Regional Director of Operations, you will work with the Managing Doctor to ensure profitability, client satisfaction, and effective team leadership across HR, marketing, and IT.

The role requires strong people management, financial oversight, scheduling, payroll, vendor relations,

Qualifications

• High school diploma or equivalent.
• Associate degree in veterinary tech or business a plus.
• Practice Manager Certification a plus.

Responsibilities

• Manages practice financial performance, putting plans in place and engaging teams around activities that drive revenue for growth.
• Manages practice expenses including pharmacy, supplies, labor, and facility.
• Ensures appropriate inventory management including an appropriate balance of regular stock and sales.
• Manages and partners with MDVM to ensure accurate pricing is applied.
• Provides input during annual budget planning.
• Creates new or analyzes existing performance reports and generates insights to improve performance.
• Applies knowledge and understanding of veterinary practice management in directing successful daily operations, thereby allowing the doctors and technicians the time to successfully manage workload.
• Ensures that all practice technology is appropriately working.
• Ensures compliance with appropriate regulatory agencies, including monitoring practice violations and dangerous situations; documenting and reporting incidents, filling reports, and partnering with RDO when appropriate.
• Ensures the cleanliness of the practice; ensures the environment contributes to an excellent client experience.
• Responsible for all staff scheduling and ensures patient scheduling is done to satisfy clients and team members.
• Manages necessary vendor and supplier relationships to ensure quality support for practice supplies, tools, equipment, and resources.
• Responsible for timely and accurate tracking of employee payroll; maintaining payroll records; ensuring compliance with all applicable payroll regulations; addressing employee payroll inquiries; and resolving discrepancies.
• Partners with MDVM to maintain an appropriate medical record system that complies with legal standards.
• Regularly reviews client feedback and identifies opportunities for practice improvement. Actively engages with clients to ensure satisfaction and resolve problems.
• Collaborates with Heartland Marketing to develop and implement a marketing strategy aligned with practice goals. Additional responsibilities include overseeing social media, fostering community relationships, and supporting local initiatives.
• Ensures that team is appropriately staffed and partners with Heartland’s Recruiting team to fill open requisitions.
• Effectively builds and nurtures relationships with key stakeholders—including veterinarians, support staff, distributor representatives, and support center partners—to drive the practice's success. Actively seeks opportunities to enhance operational efficiency, elevate the client experience, and support sustainable practice growth through strategic partnerships.
• Supports practice, when necessary, by working in the client reception area or if technically skilled may support Veterinarians.
• Partners with Heartland Support Center as needed.
• Partners with MDVM to ensure all team members adhere to practice operating procedures; ensures the accuracy and completeness of veterinary records; ensures that reports comply with accepted practice guidelines.
• Ensures compliance with regulatory agencies and laws including OSHA, DEA, EEOC, ADA, and the Department of Labor; Develops and maintains procedures necessary to meet regulatory requirements.
• Ensures all team members complete annual compliance related activities including review and sign off on policies, compliance training, and safety training.
• Maintains a high degree of confidentiality; secure all employee records, ensure team member performance is discussed only with individual team members, etc.
• Executes annual performance evaluations and salary increases.
• Conducts regular staff meetings, trainings, and team activities.
• Partners with RDO and Heartland’s Human Resources team to navigate employee relations situations, company policy, or other labor law issues.
• Conducts regular check-ins with team members to ensure they have the tools and support they need to successfully complete their jobs and deliver a great client experience.
• Ensures all team members are engaged and have the support they need to stay balanced and productive.
• Monitors that the performance of each team member is on track. Rewards and recognizes successful performance and manages corrective action activities if performance is off track (partners with RDO/DVM on clinical performance improvement needs).
• Appropriate seeks support from RDO, Heartland Human Resources, or other Heartland team members to ensure team success.
• Ensures professional development and regular feedback are provided to all team members.
• Other duties as assigned.

Skills

Business acumen

Client service

Organizing & planning

Learning & self-development

Motivating & inspiring

Investigating, analyzing, & evaluating

Solving & improving

Managing complexity & ambiguity

Change management

Developing & coaching

Cooperation & collaboration

Education

High school diploma

Associate degree

Practice Manager Certification

Job description

Griffith Veterinary Hospital in Westland, MI recently moved into a state‑of‑the‑art facility and is seeking a Practice Manager to lead business operations and drive high-quality patient care. Reporting to the Regional Director of Operations, you will work with the Managing Doctor to ensure profitability, client satisfaction, and effective team leadership across HR, marketing, and IT.

The role requires strong people management, financial oversight, scheduling, payroll, vendor relations,