Veterinary Office Manager — Lead Front Desk & Client Experience

RiseMe; Gaithersburg (MD); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

CE allowance

Uniform allowance

Paid time off

Job summary

Animal Eye Care Center in Gaithersburg, MD is seeking a Veterinary Office Manager to lead the front office of a private ophthalmology practice. The role manages scheduling, client interactions, and day-to-day administration to ensure a smooth, welcoming visit for every client and pet.

You will report to the Practice Owners and help train front desk staff while maintaining records, supplies, and daily reports. This is a full-time, on-site position with competitive pay and benefits.

Qualifications

• The Organized Pro: 2+ years of front office, reception, or office management experience; veterinary or medical office experience is a plus.
• The Friendly Face: You enjoy helping people and bring warmth, patience, and professionalism to every client interaction.
• The Team Player: You’re dependable, positive, and ready to support coworkers when the office gets busy.
• The Problem Solver: You stay calm under pressure and find practical solutions, deferring medical questions to our veterinarians.
• The Tech-Savvy Communicator: You’re comfortable with Microsoft Office, email, and practice management software, and you write clearly and professionally.

Responsibilities

• Warm Welcome: Greet every client with professionalism and care, and create a calm, welcoming front office.
• Front Desk Leadership: Lead front desk operations, including phones, appointment scheduling, check-in and check-out, and smooth client flow.
• Client Support: Respond to client questions and concerns promptly and courteously, escalating to leadership when needed.
• Staff Scheduling: Build and maintain front office schedules to keep the desk covered, and pitch in when the team is busy.
• Training: Help train new front desk team members on office procedures and practice software.
• Opening & Closing: Serve as a keyholder and open or close the office as scheduled.
• Daily Reports: Complete end-of-day reports, handle payments and refunds, and prepare weekly bank deposits.
• Records & Procedures: Keep office records organized and up to date, follow established procedures, and support compliance and safety programs.

Skills

The Organized Pro

The Friendly Face

The Team Player

The Problem Solver

The Tech-Savvy Communicator

Tools

Microsoft Office

Practice management software

Job description

Animal Eye Care Center in Gaithersburg, MD is seeking a Veterinary Office Manager to lead the front office of a private ophthalmology practice. The role manages scheduling, client interactions, and day-to-day administration to ensure a smooth, welcoming visit for every client and pet.

You will report to the Practice Owners and help train front desk staff while maintaining records, supplies, and daily reports. This is a full-time, on-site position with competitive pay and benefits.