Care Coordinator — Veterinary Receptionist

Animaleyeguys; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

Job summary

Animal Eye Guys in Miami, Florida, is seeking a Veterinary Receptionist (Care Coordinator) to join our ophthalmology-focused team. This role emphasizes front-desk support, client communication, and coordination of appointments and services within a high-demand veterinary hospital.

The successful candidate will deliver exceptional client service, assist with data entry, and support veterinary staff in daily operations.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Must have customer service experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calMS distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Tools

Cornerstone knowledge

Job description

Animal Eye Guys in Miami, Florida, is seeking a Veterinary Receptionist (Care Coordinator) to join our ophthalmology-focused team. This role emphasizes front-desk support, client communication, and coordination of appointments and services within a high-demand veterinary hospital.

The successful candidate will deliver exceptional client service, assist with data entry, and support veterinary staff in daily operations.