Veterinary Client Experience Specialist

Thrive Pet Healthcare; Bestgate Terrace (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Free CE courses

Job summary

Thrive Pet Healthcare's Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner in Annapolis, MD, is seeking a friendly Veterinary Client Service Representative to join our front desk team. In this full-time role, you’ll greet clients and their pets, schedule appointments, handle inquiries with empathy, and support the veterinary team to deliver exceptional, welcoming care.

The ideal candidate has strong communication skills, empathy, and reliability; veterinary experience is preferred.

Qualifications

• Empathetic and professional communication with clients.
• Veterinary experience is preferred but not required.
• Reliability, punctuality and a positive, can-do attitude.

Responsibilities

• Greet clients and their pets warmly at the front desk.
• Schedule and manage appointments to keep the clinic running smoothly.
• Communicate clearly in person, over the phone, and online.
• Handle client inquiries with empathy and professionalism.
• Support the veterinary team by maintaining a welcoming, organized front desk.

Skills

Empathy

Communication skills

Reliability

Customer service

Job description

Thrive Pet Healthcare's Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner in Annapolis, MD, is seeking a friendly Veterinary Client Service Representative to join our front desk team. In this full-time role, you’ll greet clients and their pets, schedule appointments, handle inquiries with empathy, and support the veterinary team to deliver exceptional, welcoming care.

The ideal candidate has strong communication skills, empathy, and reliability; veterinary experience is preferred.