Customer Services Supervisor

Coral Springs Animal Hospital; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

Floating holidays

Medical/dental/vision coverage

Employer-funded HSA

Paid family leave

401(k) with match

Pet care discounts

Job summary

Coral Springs Animal Hospital in South Florida seeks a Customer Services Supervisor to lead our front desk team and optimize client experiences while upholding high standards of care for patients. This hands-on role focuses on daily workflow, staff development, and cross‑department collaboration.

You will oversee scheduling, billing inquiries, and payments, ensuring smooth operations and exceptional service.

Qualifications

• Experience supervising client service in a veterinary setting.
• Strong interpersonal and communication skills.
• Proficient with practice management software Cornerstone and Instinct.

Responsibilities

• Lead front desk operations and empower a collaborative team.
• Guide daily workflows and ensure exceptional client experiences.
• Foster a supportive team culture through effective leadership.
• Oversee financial transactions and ensure billing accuracy.
• Coordinate reception, scheduling, and client communication.

Skills

Team Leadership

Communication

Multitasking

Customer service

Empathy

Tools

Cornerstone

Instinct

Job description

Join Our Team at Coral Springs Animal Hospital!

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join our team and help us elevate the standard of care for our beloved animal patients.

Who We Are

Coral Springs Animal Hospital is a state‑of‑the‑art, AAHA‑certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines—from critical care to surgery, cardiology and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

What You Can Expect to Do

As a Customer Services Supervisor, you’ll lead our front desk operations and empower a collaborative team. In this dynamic, hands‑on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.

Key Responsibilities

• Team Leadership & Talent Development: Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands‑on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).
• Performance Monitoring & Data Utilization: Monitor phone performance, appointment accuracy, and operational metrics, utilizing data‑driven insights to implement process improvements and drive departmental enhancements.
• Cross‑Functional Collaboration & Compliance: Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital‑wide operational initiatives
• Financial Administration: Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.
• Operations & Workflow Management: Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands‑on shift coverage during staffing shortages.

Requirements/Qualifications

• Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
• Ability to multitask and remain composed in a high‑stress environment
• Strong interpersonal and communication skills
• Compassionate, dependable, and proactive team player
• Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Why Join Us?

• Work‑Life Rewards – Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer‑funded HSA, paid family leave, 401(k) with match, pet care discounts and more!
• Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.
• Ideal Location: Located in South Florida, Coral Springs offers sunny weather year‑round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought‑after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.

Ready to Apply?

Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind‑the‑scenes role in a fast‑paced medical environment, we’d love to hear from you!

Submit your application and cover letter today to join our mission of delivering compassionate, cutting‑edge veterinary care.

Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees