Full-Time Veterinary CSR Supervisor: Lead Front Desk & Clinic

Western Veterinary Partners; Sacramento (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor to lead our client service team and collaborate with the medical staff. The role combines leadership with hands-on clinical support in a Fear Free environment to ensure an efficient, welcoming experience for clients and patients.

The ideal candidate has veterinary nursing background, 3+ years in the field, and proven supervisory skills.

Qualifications

• 3+ years of veterinary experience with nursing background.
• Previous leadership or supervisory experience.
• Experience with front desk workflows and patient handling.
• Experience with Cornerstone PM software.
• Strong communication and problem-solving skills.
• Commitment to Fear Free principles.

Responsibilities

• Oversee daily front desk operations and scheduling.
• Lead, coach, and develop CSR team.
• Cross-train CSRs in veterinary assistant duties.
• Serve as a clinical resource and assist medical team.
• Support veterinary assistant tasks and patient care.
• Coordinate communications between client services and medical teams.
• Resolve client complaints and promote positive experiences.
• Support hospital policies and operations.
• Identify opportunities to improve front-office efficiency.

Skills

Vet Nursing

Leadership

Communication

Organization

Problem-solving

Fear Free

Tools

Cornerstone

Job description

Foothill Farms Veterinary Hospital is seeking an experienced CSR Supervisor to lead our client service team and collaborate with the medical staff. The role combines leadership with hands-on clinical support in a Fear Free environment to ensure an efficient, welcoming experience for clients and patients.

The ideal candidate has veterinary nursing background, 3+ years in the field, and proven supervisory skills.