Veterinary Client Services/Reception

Center City Veterinary Hospital; Philadelphia (Philadelphia County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance

Dental insurance

Life insurance

Paid time off

Employee discount

Professional development assistance

Flexible scheduling

Job summary

Center City Veterinary Hospital is seeking a Veterinary Client Services Representative / Receptionist to provide a friendly, efficient welcome for clients and patients in a fast-paced, compassionate setting.

You will handle calls, scheduling, payments, and front desk operations, with a Monday–Friday schedule and shifts from 8:00 AM to 7:00 PM. The role emphasizes empathy, accuracy, and teamwork to ensure an exceptional client experience.

Qualifications

• Minimum of one year in customer service, reception, administrative support, or a similar role; veterinary experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to interact professionally with clients in person and over the phone.
• Strong attention to detail and the ability to maintain accuracy in a fast-paced environment.
• Outstanding organizational skills with the ability to prioritize and multitask.
• Comfortable learning and navigating computer systems and practice management software.
• Ability to remain calm, compassionate, and professional when handling difficult or emotional client situations.

Responsibilities

• Greet clients and their pets warmly and professionally, both in person and over the phone.
• Answer incoming phone calls, respond to client inquiries (email, text, phone, in person), and direct calls appropriately.
• Schedule appointments, manage the appointment calendar, and coordinate patient visits.
• Check clients in and out, ensuring a smooth and positive experience.
• Maintain accurate client and patient information within the practice management software.
• Process payments, prepare invoices, and handle financial transactions accurately.
• Communicate appointment reminders, follow-ups, and other important information to clients.
• Assist with prescription refill requests and communicate with the medical team as needed.
• Coordinate communication between clients, veterinarians, and veterinary support staff.
• Respond to client questions and concerns with professionalism, empathy, and patience.
• Maintain an organized, clean, and welcoming reception area.
• Assist with administrative tasks, including filing, scanning, and maintaining medical records.
• Support daily hospital operations and assist team members wherever needed.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Organizational skills

Team player

Tools

PMS software

Job description

Veterinary Client Services Representative / Receptionist

Join our team of dedicated veterinary professionals who are passionate about providing exceptional veterinary care and outstanding client service. We believe in building positive relationships with our clients and providing personalized care for every patient and pet owner. We take pride in maintaining a high standard of medicine while fostering a welcoming, supportive environment for our clients and team members.

We're looking for a compassionate, friendly, dependable, and detail-oriented Veterinary Client Services Representative who enjoys working in a collaborative, fast-paced veterinary practice and is committed to creating an exceptional experience for every client and patient.

Position Overview

As a Veterinary Client Services Representative, you will play an essential role in creating a positive first impression and ensuring our clients and their pets receive exceptional service from the moment they contact or walk through our doors. You will serve as a primary point of contact for clients while supporting the daily operations of the hospital and helping maintain an organized, efficient, and welcoming front desk.

Responsibilities

• Greet clients and their pets warmly and professionally, both in person and over the phone
• Answer incoming phone calls, respond to client inquiries (email, text, phone, in person), and direct calls appropriately
• Schedule appointments, manage the appointment calendar, and coordinate patient visits
• Check clients in and out, ensuring a smooth and positive experience
• Maintain accurate client and patient information within the practice management software
• Process payments, prepare invoices, and handle financial transactions accurately
• Communicate appointment reminders, follow-ups, and other important information to clients
• Assist with prescription refill requests and communicate with the medical team as needed
• Coordinate communication between clients, veterinarians, and veterinary support staff
• Respond to client questions and concerns with professionalism, empathy, and patience
• Maintain an organized, clean, and welcoming reception area
• Assist with administrative tasks, including filing, scanning, and maintaining medical records
• Support daily hospital operations and assist team members wherever needed

Qualifications

• Minimum of one year of experience in customer service, reception, administrative support, or a similar role; veterinary experience preferred
• Previous veterinary reception or client service experience is a plus
• Excellent verbal and written communication skills
• Strong customer service skills and the ability to interact professionally with clients in person and over the phone
• Strong attention to detail and the ability to maintain accuracy in a fast-paced environment
• Outstanding organizational skills with the ability to prioritize and multitask
• Comfortable learning and navigating computer systems and practice management software
• Ability to remain calm, compassionate, and professional when handling difficult or emotional client situations
• A positive attitude, strong work ethic, and genuine passion for helping animals and their people
• Ability to work collaboratively and contribute to a supportive, team-oriented environment

If you're passionate about providing exceptional client service, enjoy building relationships with pet owners, and want to be part of a supportive, team-oriented veterinary practice, we'd love to hear from you.

Job Type: Full-time

Pay: $20.00–$24.00 per hour

Expected Hours: 34–38 hours per week

Benefits

• 401(k) with employer matching
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Employee discount
• Professional development assistance
• Flexible scheduling

Schedule

• 6–11 hour shifts
• Monday through Friday
• No weekends
• Shifts are scheduled within our operating hours of 8:00 AM to 7:00 PM. Applicants should be available to work shifts during these hours.

Work Location:

Philadelphia - In person