Veterinary Front Desk Specialist - Client Care & Scheduling

United Veterinary Care; Mount Laurel Township (NJ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

EAP (Headspace)

401K with company match

Health insurance options

Long Term Disability option

Team Member Discounts for Pet Care

Paid time off

Referral Bonus Program

DailyPay on Demand

Job summary

HousePaws Mobile Veterinary Service in Mt Laurel, NJ is seeking a dedicated Client Service Representative to manage front desk operations and deliver outstanding client care. You will coordinate appointments, process estimates and payments, and serve as the friendly liaison between pet owners and the veterinary team.

The role emphasizes compassionate communication, accuracy in records, and the ability to triage non-emergency vs. urgent cases, while supporting a clean, welcoming lobby environment.

Qualifications

• 1-3 years’ experience in veterinary practice (or human medical practice) preferred.
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information, etc
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed and all information is current

Skills

Customer service

Communication

Time management

Front desk operations

Tools

Fax machine

Credit card terminal

Copy machine

Postage meter

Job description

HousePaws Mobile Veterinary Service in Mt Laurel, NJ is seeking a dedicated Client Service Representative to manage front desk operations and deliver outstanding client care. You will coordinate appointments, process estimates and payments, and serve as the friendly liaison between pet owners and the veterinary team.

The role emphasizes compassionate communication, accuracy in records, and the ability to triage non-emergency vs. urgent cases, while supporting a clean, welcoming lobby environment.