Client Service Representative

United Veterinary Care; Mount Laurel Township (NJ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

EAP (Headspace)

401K with company match

Health insurance options

Long Term Disability option

Team Member Discounts for Pet Care

Paid time off

Referral Bonus Program

DailyPay on Demand

Job summary

HousePaws Mobile Veterinary Service in Mt Laurel, NJ is seeking a dedicated Client Service Representative to manage front desk operations and deliver outstanding client care. You will coordinate appointments, process estimates and payments, and serve as the friendly liaison between pet owners and the veterinary team.

The role emphasizes compassionate communication, accuracy in records, and the ability to triage non-emergency vs. urgent cases, while supporting a clean, welcoming lobby environment.

Qualifications

• 1-3 years’ experience in veterinary practice (or human medical practice) preferred.
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information, etc
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed and all information is current

Skills

Customer service

Communication

Time management

Front desk operations

Tools

Fax machine

Credit card terminal

Copy machine

Postage meter

Job description

Description

Client Service Representative

Housepaws Mobile Veterinary Service - Mt Laurel, NJ

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whois able todeal with both humans and animals alike. As a CSR your primary responsibility is to be efficient inany and allfront desk operations. A CSR is the client’s first and last impression of HousePaws Mobile Veterinary Service Mt Laureland it is important that all clients feel welcome,safeand comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data Entry: records, client questionnaires, referral information,ect
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient isweighedand all information is current

Skills and Qualifications:

• 1-3 years’ experience in veterinary practice (or human medical practice) preferred
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Benefits and Perks:

• Company Sponsored Employee Assistance Program (Headspace)
• 401K with company match (eligible after 6mo of employment)
• Medical, dental, vision insurance options
• Long Term Disability option
• Team Member Discounts for Pet Care
• Paid time off
• Referral Bonus Program
• DailyPay on Demand

We are a state of the art veterinary service that focuses on preventative medicine, client education, and thorough patient care. At HousePaws, the best level of veterinary care is our highest mission. We will provide the finest personal service and create a warm, relaxed, professional environment for our clients to provide consistently high quality care to our patients. HousePaws mission is to fulfill our patients’ health needs and to address our clients’ concerns while creating a sense of family.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.