Veterinary Assistant/Technician/Receptionist

TOWNSGATE PET HOSPITAL, INC.; Westlake Village (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

On-the-job training

Long-term employment and growth

Job summary

We value exceptional customer service, calm professionalism under pressure, and a long-term commitment. This full-time, in-person role offers paid time off, employee discounts, on-the-job training, and opportunities for growth in a supportive team.

Qualifications

• Exceptional reliability, punctuality, and a strong work ethic.
• Excellent communication and customer service skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Genuine compassion for animals and their owners.
• Comfort interacting with dogs and cats.

Responsibilities

• Greet clients warmly and provide a welcoming, professional experience.
• Manage front-desk phone calls, inquiries, and scheduling with clarity and courtesy.
• Coordinate appointments and maintain an organized calendar.
• Handle client concerns with empathy, professionalism, and good judgment.
• Process payments and maintain accurate client and patient records.
• Support veterinarians and technicians as needed while staying organized.
• Keep the reception area clean, welcoming, and professional.

Skills

Reliability

Punctuality

Communication

Customer service

Organizational skills

Multitasking

Teamwork

Compassion

Job description

Townsgate Pet Hospital | Westlake Village, CA 91361

Townsgate Pet Hospital is seeking a reliable, professional, friendly, and highly organized Veterinary Receptionist to join our well-established small animal practice.

We are looking for someone who takes pride in delivering exceptional customer service, communicates effectively, works well under pressure, and is genuinely interested in building a long-term career with our team.

This is an excellent opportunity for a motivated individual who values stability, teamwork, professionalism, and a positive work environment.

About Us

Townsgate Pet Hospital is seeking a reliable, professional, friendly, and highly organized Veterinary Receptionist to join our well-established small animal practice.

We are looking for someone who takes pride in delivering exceptional customer service, communicates effectively, works well under pressure, and is genuinely interested in building a long-term career with our team.

This is an excellent opportunity for a motivated individual who values stability, teamwork, professionalism, and a positive work environment.

About Us

Townsgate Pet Hospital is a well-established, community-focused veterinary practice dedicated to providing high-quality medical care and exceptional client service.

We take pride in creating a welcoming and compassionate environment for our patients and clients while maintaining a professional, respectful, and team-oriented workplace.

Our hospital can be fast-paced, and we value team members who are proactive, dependable, adaptable, and committed to doing their best work every day.

Work Schedule – Required Availability

This is a full-time, in-person position.

Applicants must be consistently available for the following schedule:

• Monday–Friday: 8:30 AM – 5:00 PM
• 1st and 3rd Saturday of each month: 9:00 AM – 12:30 PM

Reliable attendance, punctuality, and the ability to consistently work this schedule are essential requirements.

Please apply only if you can reliably commit to these hours.

Position Overview

As our Veterinary Receptionist, you will be the first point of contact for clients and play an important role in creating a welcoming, organized, and positive experience.

The ideal candidate is personable, detail-oriented, efficient, and comfortable multitasking in a busy medical environment.

We are especially interested in someone who can remain calm under pressure, take initiative, communicate professionally, and work independently while supporting the team.

Key Responsibilities

• Client Service: Greet clients warmly, answer questions, and provide a welcoming and professional experience.
• Phone Communication: Manage incoming calls efficiently, respond to inquiries, and communicate clearly and courteously.
• Scheduling: Coordinate appointments, manage schedule changes, and maintain an organized appointment calendar.
• Client Relations: Handle client concerns with patience, empathy, professionalism, and good judgment.
• Administrative Duties: Process payments, maintain accurate client and patient records, and complete daily reception tasks.
• Multitasking: Prioritize competing responsibilities and remain organized during busy periods.
• Team Support: Communicate effectively with veterinarians and technicians and assist with basic animal care duties when trained and needed.
• Workplace Organization: Maintain a clean, welcoming, and professional reception area.

Qualifications & Ideal Candidate

We are looking for someone who demonstrates:

• Exceptional reliability, punctuality, and a strong work ethic
• Excellent communication and customer service skills
• A friendly, professional, and positive attitude
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Confidence handling telephone calls, scheduling, and basic computer applications
• Ability to work both independently and collaboratively
• Genuine compassion for animals and their owners
• Comfort interacting with dogs and cats
• A reasonable and reliable commute to Westlake Village
• A desire for long-term employment and professional growth

Previous veterinary receptionist, medical receptionist, dental front desk, or customer service experience is preferred but not required.

We are willing to train the right candidate who demonstrates exceptional professionalism, reliability, communication skills, and a willingness to learn.

Compensation & Benefits

• Competitive hourly compensation based on experience
• Paid time off
• Employee discounts on veterinary services
• On-the-job training and opportunities to develop new skills
• Supportive, collaborative, and professional work environment
• Opportunity for long-term employment and growth

Position Details

• Job Type: Full-Time
• Work Location: In person – Westlake Village, CA 91361
• Language: English (Required)
• Commute: Must be able to reliably commute to Westlake Village, CA 91361
• Schedule: Monday–Friday and the 1st and 3rd Saturday of each month
• Benefits: Paid time off and employee discounts