Veterinary Front Desk Pro — Growth, Compassion, Impact

Springfield Veterinary Center; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

Employee Assistance Program

Discounted pet care

Teladoc access

Educational assistance

Job summary

Springfield Veterinary Center in Glen Allen, VA, is seeking a dedicated receptionist to join a high-caliber medical team. You will manage front-desk operations, coordinate appointments and records, and support client education on preventive care. Our AAHA-accredited practice emphasizes compassionate, collaborative care in a locally focused setting.

You will work in a team that values growth, mentorship, and delivering excellent service while handling some weekend hours as needed.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication with the ability to handle stressful situations with good judgment.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work independently and with direction.
• Experience with veterinary software preferred; flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services for optimal patient care.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and pets.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

Education

High School Diploma

Tools

Vet Software

Job description

Springfield Veterinary Center in Glen Allen, VA, is seeking a dedicated receptionist to join a high-caliber medical team. You will manage front-desk operations, coordinate appointments and records, and support client education on preventive care. Our AAHA-accredited practice emphasizes compassionate, collaborative care in a locally focused setting.

You will work in a team that values growth, mentorship, and delivering excellent service while handling some weekend hours as needed.