Veterinary Receptionist

Springfield Veterinary Center; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

Employee Assistance Program

Discounted pet care

Teladoc access

Educational assistance

Job summary

Springfield Veterinary Center in Glen Allen, VA, is seeking a dedicated receptionist to join a high-caliber medical team. You will manage front-desk operations, coordinate appointments and records, and support client education on preventive care. Our AAHA-accredited practice emphasizes compassionate, collaborative care in a locally focused setting.

You will work in a team that values growth, mentorship, and delivering excellent service while handling some weekend hours as needed.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication with the ability to handle stressful situations with good judgment.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work independently and with direction.
• Experience with veterinary software preferred; flexibility to work some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services for optimal patient care.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and pets.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

Education

High School Diploma

Tools

Vet Software

Job description

Springfield Veterinary Center, located in beautiful Glen Allen, VA, is looking for you to join our dedicated medical team. We are deeply committed to providing gold-standard care, a promise clearly reflected by our standing as an AAHA Accredited practice. This designation ensures that you are always operating within a rigorous framework of medical excellence. Our commitment to the community is strongly validated by our excellent 4.9-star Google rating, reflecting the deep trust clients place in our teammates. We are seeking passionate veterinary professionals ready to contribute to a supportive and high-caliber environment where you can truly do your best work.As part of a larger supportive network, we offer the unique opportunity to pursue deep personal and professional growth while maintaining the close-knit feel of a local practice. Our commitment is to help every single teammate achieve their career goals, whether that involves moving into a leadership role or becoming a credentialed technician. We provide the structure and operational support necessary, enabling you to focus entirely on practicing great medicine, not administrative burdens. We believe strongly in investing in our people, giving you the tools, continuing education, and mentorship needed to succeed every day.When you join us, you will be practicing advanced medicine in a setting that values collaborative and comprehensive care. We proudly serve the local community with dedicated small animal services, while also specializing in important Therio work. When complex cases arise, our network provides immediate access to internal specialty consultations, ensuring that you always have expert insight and are never practicing medicine in isolation. You will have the opportunity to continuously expand your clinical skill set and participate in an engaged, collaborative environment focused strictly on achieving high-quality patient outcomes.Glen Allen, VA, offers an excellent blend of suburban charm and easy access to metropolitan amenities. Located just outside Richmond, this area is known for its strong community ties and exceptional accessibility, providing a desirable setting for establishing a fulfilling professional and personal life. Joining the Springfield Veterinary Center means settling into a location where the quality of medicine and the quality of life are both highly valued.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.