Veterinary Front Desk Pro | Client & Pet Care

Veterinary Practice Partners; Bel Air (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discount

Job summary

Festival Veterinary Clinic in Bel Air, MD is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. You will greet clients and their pets, schedule appointments, handle payments, and support a friendly, efficient front desk experience.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, a 401(k), and an employee pet discount.

Qualifications

• Experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Veterinary receptionist experience

Job description

Festival Veterinary Clinic in Bel Air, MD is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. You will greet clients and their pets, schedule appointments, handle payments, and support a friendly, efficient front desk experience.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, a 401(k), and an employee pet discount.